BAD BAD BAD!! We reserved a trailer and last minute I receive a phone call that they moved my pickup date... huh? Oh so because YOU can't keep your stock organized and can't run your business I have to suffer. Why did I reserve this in the 1st place and give you my credit card information, not to mention that I have a locker rented there (another horror story). Don't mind that I have a personal life and could have possibly scheduled movers, made arrangements with family and for hotels along the way. This is not my 1st rodeo and I know how to plan. Maybe I was organized and planned ahead, you didn't and it's not my fault but now it IS my problem. You have cost me money, and are wasting my valuable time. I speak with customer service and they tell me they can't even give me a date and time when a trailer will be there...? I just spent $400 having a hitch installed so I could pull one of your trailers. Again, why did I reserve this again?
This may be the best U-Haul shop that I have ever been to. Over the years I have rented trucks and bought boxes/moving supplies from several U-Haul (and competitors) locations. This one is by far the best: the shop is separate from the hulking storage building and has a good amount of parking within the fenced-in area, and plenty of parking towards the storage building. The shop is clean and well-stocked; I was able to buy all of the boxes, tape, foam, bags, and other items I needed for a recent move. The staff was helpful and I never waited more than a few minutes for service. They brought the items out to my car, and best of all, they refund any unused boxes at the end of your move. The storage rates seem comparable to others in the area.
people that work here they have no idea what they doing. they charge my credit card 3 times for single month. and they called me that I didn't pay the rent.
They locked my car out in their lot I had to take the train and wait till the next day to pick up my car. Worst of all
i have to say that when i read the reviews for this uhaul place, i was very nervous. but i waited too long and had to go with this place. however, i was pleasantly surprised. i rented on a saturday and got my rental very quickly, maybe a 10 minute wait. everyone was friendly and service was great. the truck has grafitti all over it, but that was the only thing i did not like, it seemed like all the people in front of me in line got trucks that were free of grafitti. i guess it was because i was only moving to another ny location. when i returned the truck, again, only about a 10 minute wait. everything went smoothly and i would definitely use this location again. i see they are still getting bad reviews but my experience with them was very good