I lived here about a year ago. I was pretty happy after the tour. Good location (still true). Felt like I was getting a good deal on a 2 BR with a balcony. Seemed nice. It was not. The AC (which we made clear was a deal breaker for us if it wasn't there) was pretty much non-functional. On the tour they never mentioned that it was on the fritz. I asked the apartment after we moved in and they said to give it time to work. I asked a resident and they said it had NEVER worked. I shined it on because it was still cooler than my last apartment and it still had a dishwasher. Then the cockroaches showed up. I don't care what I did or what the apartment complex did. The roaches would not go away. I've seen roaches before, but never like this. This is like a cartoon where you turn on the lights and they scatter. It was gross, but we shined it on after we decided we were going to move soon anyway. After we move out, we get a bill. Some of it was fair. They charged me because I didn't clean out the fireplace. I didn't clean out the fireplace. That's fair. However, they also charged me for scratches on the counter and improper cleaning. Seriously? These nitpicky charges totaled about $700 (and we were on a tight budget). And we cleaned as best as we could. It was NOT going to get much cleaner than it did. However, they assumed that we would just take the trumped up bill rather than hire an attorney and fight it. They were right. If you absolutely HAVE to live off of Colorado Blvd or near the light rail and you're on a super tight budget....this place MIGHT work for you if you can put up with cockroaches and the dishonesty from management. Otherwise, I'd say try and find a different spot at a better price. This one isn't worth it.
This is the worst experience I have ever had with an apartment complex. At first it's fine, you think it's comfy and cozy...and then you see one cockroach and you think it's an anomaly and you're not quite sure why you are waking up with red bumps on your arms. The cockroaches and bed begs are prolific. It becomes a waking nightmare to The management is terrible. I had been on automatic bill pay for a year and a half and never had a problem. New management, Lee, stepped in and suddenly my rent checks were late. The first month he worked for Britannia Heights was the first month I have ever supposedly had a late rent check. I happened to be gone over the weekend that this happened, came back to a court order on Monday night. This continued each month until I moved out. I had conversations with my bank to see what the issue with my auto bill pay was and even they didn't know as they could confirm that the checks were leaving on time. They are crooks looking to make extra money on late charges. When I moved out at the end of my lease I went in to the office to ask what the repercussions were for turning my keys in five days early. I was told absolutely nothing and that it just helped them so they could get new tenants in sooner...that was a blatant lie and I am being charged $130 for turning my keys in five days early after sitting down to ask them what would happen. I regularly fought off pigeons on my balcony and am not sure how many times they made nests and laid eggs on my balcony. I had squirrels constantly battling above my ceiling and they eventually ate through the back of my cupboards, eating and crapping through all of my food and got into my apartment to have a stand off with my cat. The apartments solution was to put a piece of wood over the hole. I do believe that a squirrels normal eating habits include munching on wood. I spent months with my cupboard doors taped together. This is a terrible place to live with so many problems it makes living here exasperating, frustrating and unpleasant. Seek other places to live. Don't live here if you can avoid it!
full title: An Unfortunate Eye Opening Experience RE: Bad Management and Corp. Policy. IE Renting at Brittania Heights I never thought I would be one of those who writes negative reviews on-line but such was my experience with Brittania Heights - and its management company, Riverstone Residential - that I feel obligated to give the public a service with this review. If you are considering moving into this establishment STOP and look elsewhere. Oh, the area might seem OK, the parking might seem adequate, the apartment itself might seem cozy enough, but, looks can be deceiving. Especially the two-faced and downright dishonest employees as well as Riverstone Residential's bizarre and immoral business practices - those, especially, are not obvious at first and may not be until you move out. First - parking - daytime when every one leaves, yeah, it looks like there's enough. At night and weekends it's every man for himself. Also, if you have out of state plates, be very careful if your plates don't have stickers to indicate when they expire (yes, NJ, my home state, doesn't use stickers on the plate) - the residence uses a towing services and your vehicle will be flagged as violating the parking rules and get towed if they merely suspect that your plates are expired. Second - the mail area is a mess, the local postal service (out of Glendale, CO) does a very poor job of distributing the mail to the apartment mailboxes. Often mail is misdelivered and what you find in the lobby is that people just drop the misdelivered mail onto the floor or try to stick it into the correct mailbox and - well, if you normally receive your paycheck or other funds in the mail, watch out. Third - even if the mail is delivered to the manager's office it doesn't mean it won't get lost or further misdelivered. I lost a package whose contents were $400 dollars because somebody with sticky fingers got a hold of it before I did. Fourth - Marijuana (admittedly, this may be a plus for some) since a lot of college students reside here (Denver U is nearby) there's a noticeable smell of weed. Parties - maybe in my building they didn't happen as much - they do happen. Police aren't usually called but the noise can be a distraction. So can the drunks. And one time a girl got drunk enough to slip out of a 6th story balcony. Fifth - yeah, there are bugs, although to what degree is a matter of which building and which floor. Roaches show up every now and then. And I did suffer a couple of bed bugs. Nothing to get too worked up about but know that it is a thing that happens. Sixth - laundry is one washer and one dryer per floor - and keep your eye on your stuff, it has been known to get stolen and messed with (like people randomly pouring bleach or taking a shirt). Yes these are supposedly adults. Seventh - now, for the Riverstone Residential stuff that you need to know - talk about bizarre, get this, once you move out of the building the management staff that you've known for the whole duration of your lease and, really, the only people employed by Riverstone Residential that you know by name, well, the company policy is that they are not to contact you about anything. Indeed, it's such a non-sensical policy that when I was told about it over the telephone it stopped me in my tracks. Let me repeat, once you move out of the apartment, the building managers are not supposed to contact you, further - and I quote my telephone source - they are not obligated to inform you about anything related to your stay or to your bill. So, for example, if you mailed them a check to cover your moving costs, and you call the office to inquire about its status, they'll act as if they never even heard of you. They'll even flat out lie and say no check was received or sent. DO NOT trust a company whose stated policies are to lie to its customers. DO NOT trust a company that feels it's under no obligation to inform you about what is your business. Because you need to ask yourself this question - what else do they feel they are not obligated to tell you.
Only live here if you have absolutely no other options in life.I hope my 6 months of experience will persuade you to make a better decision. Bed bugs. Ants. Cockroaches. And management did nothing-- no replies to emails or calls, or even sending an exterminator-- until 2 months later when out of the blue they finally sent an exterminator in to deal with the cockroaches. I don't know about you, but that's pretty pathetic. On another note, they'll quote you one price, then start tacking on all these extras like sewage, water, etc., so what you though twas 750 turns out to be 800. \\ The washers and dryers are crap (and on the main floor the washer is non-functioning for at least half the winter), and likely infested with the bed bugs so you're better off going elsewhere for your laundry needs. The front door is supposed to be locked but the lock is broken half the time. There are no real locks on the windows on the main floor, making it easy for someone to break in. And they require you have insurance on the place, but the insurance only covers damage to the building, not to any of your property or any thefts. No recycling. In an eco-friendly state like Colorado, I was shocked to learn this. The only good things I will say about this place is that the walls are pretty thick, so you have your privacy, and the maintenance team is quite good; fast turn around and usually fixed the first time. Think very carefully as to if you're willing to deal with all the negatives of this place before considering living here!
I have been living at Brittania Heights for almost two and a half years now. Honestly, I love my apartment and have found the new office staff (about two years) very friendly and helpful. The maintenance and cleaning people are knowledgeable and friendly. The buildings are old and it is not a luxury community, so expect the normal, (but occasional) bad neighbor. All in all I would give everything high marks here and recommend that anyone on a budget consider renting an apartment here. I would say that IF MY APARTMENT WASN’T INFESTED WITH BEDBUGS! It took me almost three months to realize that was the problem and since then life has become a nightmare. Shawna (the property manager) is very nice, but takes an “I could care less how bad your life is” attitude, and simply suggests that I move. She will make the supreme sacrifice and break my lease for me! If you know anything about bedbugs, this is not a solution..they come with you. I bought all new furniture when I moved in here and it is all ruined from being sprayed over and over with chemicals. I have been kicked out of my apartment for hours and hours while the chemicals (supposedly) lose their toxicity. I have been living out of plastic boxes for the last eight months, because I can’t keep my clothes where bugs might get into. (Apartment management suggestion). My family will not come to visit, my friends look at me strangely when I visit them..and ALWAYS ask about my “bug problem”. I have lost sleep, live in isolation, had my life completely disrupted, and my furniture ruined..and the management graciously offers to break my lease! Wow! How nice of them, right? Now they are renting apartments near mine that they KNOW to have been infested. I say “have” because they will say they have controlled them with poisons. Unfortunately, these bugs are very tenacious, and run and hide, only to come back at a later date. They actually go into the walls, into cracks that are impossible to spray, behind electrical outlet covers…read about it on the internet! So…..while I will stick by my comments about the quality of the management and the apartment complex in general…consider carefully the caviler attitude they take about providing a quality living environment. 38-12-505. uninhabitable residential premises