I have been at this apartment since 2007 just because its near my workplace. I have not seen much improvement since then other than a paint job a couple of months ago. I can easily tolerate the shortcomings of this property but to me a lack of disregard to my mail/packages is unacceptable. I am relieved to see that I am not alone on how I feel about this. Totally their is inefficiency in handling mails. They argue that along with the fine print that renters assume the risk of losing mails. But signing off packages without making sure its actually dropped off is unacceptable. I am looking forward to moving out soon. And just to save you the headache I won't be happy recommending this place. There are better properties around the area.
I signed up for Google plus just to let people know how horrible this place is. A bit lengthy story of mine but worth reading it to get an idea. Straight to the points. 1. Clunking noise AND Worst management AND maintenance: they toss the issue between them, like, go and talk to management, then management says, go an talk to maintenance. There was a major clunking noise coming from the wall -from the apartment itself not from neighbors - whenever steam heater comes on. It was so loud to keep me up all night. Very hard to pin down the problem, because the noise only comes at nights and only when the heating is on. So I recorded a video to show when and where the noise is. I showed it to management, and they place a 'work order'. I said to the management multiple times that I only hear it at nights, so there is no point for maintenance guys coming for a check during the daytime, because they won't hear it. Not surprising, they come in during the day, and say 'Uh, there is no noise'. Of course not! So I told them directly that I only hear it at nights, so when I hear it, I will call you (the resident maintenance guy). He says ok. Next day, I hear the noise so I call the guy, He comes in and agrees that there is an issue. He says he doesn't know what to do, so should have his supervisor, Niel, to have a look at it to figure out what to do. And then a week passes by. They do NOTHING. So I go back to the management and tell the whole thing. They place another F**ing WORK ORDER!! So I tell her again, that it is useless...so give me a phone number of Niel so that I can talk to him directly. She won't give it to me, but just makes another call to the resident maintenance guy. NOTHING HAPPENS. Then somehow, I met the resident maintenance guy in the hallway, and tell him, 'Why did you not do anything? you said you and Niel (I never say this guy, don't know he even exists) will look into the noise issue' He is like, 'Oh, I said I will ask Niel to see if he HAS TIME TO LOOK AT IT, NOT THAT WE WILL LOOK AT IT'. WHAT??????????? F**king joke!!!! I ask him to make a phone call to Niel right now, he simply wouldn't do it. He PROMISED to have a look at it some time soon. A month has passed since then, and I STILL HEAR THE NOISE. Finally I decided to contact Baltimore city council to request an inspection of structural damage. If inspectors find an issue, the morgan properties will be fined. 2. Inefficient staff in mail room I had 2 occasions in which I was told there were no packages for me, and turned out there were. First occasion, a friend of mine sent me a pumpkin cheese cake by usps, and tracking number indicated that it arrived at the apartment. I go to the mail room and claim my package. He says, there is no package for me. Next day, again, no package. It turned out, there was the cheesecake delivered and misplaced somewhere, they couldn't find it! By the time I opened it, it had molds in it. Second occasion, I had an important document delivered from government office by usps. The exact ssame thing. Tracking says it is here. The mail room staff say it is not. It turned out, again, that they placed it somewhere invisible, and couldn't find it. As you can see, this apartment is barely operational.
Awful place, terrible management, weird/rude security guards, inconsistent heating, roach problems in the hallways, bad-smelling hallways due to a lack of trash chutes. Don't live here. They make it look much nicer than it is online. There's lots of hidden fees in your bill, too. You can find better living arrangements for less. The only nice thing about this place is the location.
I can only say, according to my 5-year experience as a tenant here, the service becomes worse and worse. The worst service is the frontdesk, where we pickup our packages. Now there are about five people handling packages, but the service is much worse than before. Usually it is impossible to take the packages on the delivered day. Those guys make every kind of excuse they can create to keep you from your own packages. The most frustrating thing is that you can see the items you have been expecting but you just can't get them! Also, the rent for the 2-br increases insanely - continuously by $200 these two years. I don't know who makes this stupid decision. I won't recommend an apartment with a bad trend, a really bad bad trend...
really very bad maintianence..if u get locked out they will charge you FIFTY dollars..50$ i have roaches all around my apt..they are still doing xtermination since 4 months..dont want to change my apt..im stuck in lease..huh..worst experiences here in marylander.. nothing is good..