THis place is the worse experience I had in LA. I had lived in three different places in a span of 2 years after I got a job. This place was very welcoming and professional at first since they want you to move. First day I moved in, the sink started leaking around 7PM. the water leaked all over the kitchen area and no one was able to be reached to get them to come out until next morning. THe water was black. There were instances of loud fire alarm going off at 2 am in the morning 4 times in my stay of 6 months. At the end of the lease, i gave them one month notice over the phone 3 times and a letter like it requires yet received no response and when i finally went to go meet them at the office, they come with all the charges like 30 day notice was not given. They wanted me to pay extra 15 days of rent until they find a new tanent. That cost me extra 1000. this place is joke. all they care about is money. sometimes i would come home and feel like someone has been in my apartment without my knowledge. great feeling i am out of this place.

ncredibly disappointed. just moved to LA from Chicago and, when i came out in march to look at apartments everything i saw was total sh1t. so when i found this place i could not have been happier! great amenities (pool, hot tub, gym, underground parking, etc) plus, i'm a grad student at USC so the fact that HP is only 3(ish) miles from campus was great! well, i moved in to a unit on the FOURTH FLOOR on june 1 and since then we have had MULTIPLE instances of cockroaches, and two mice. i am MORTIFIED. moreover, before the first mouse spotting, one of my friends from chicago decided to move into the same building... a few weeks ago i was helping her move in on the first floor and i noticed a sign posted regarding some recent robberies. i marched right into the leasing office and asked why we weren't notified, on the 4th floor, that there were robberies in the building? they said 'it would take too long to post the notices around the entire building'... REALLY!? it was just yesterday that i came home from an incredibly long day only to find my cat in the living room, proudly presenting to me the mouse he had conquered and killed... i only wish i had read the reviews more clearly before signing the lease because with school starting up now i dont know if i'll be able to find a new place and afford moving out. side note: YES, the people who work in the leasing office are incredible - i absolutely love all of them (don, joseph, michele, etc)... but, in my opinion, that does not come close to making up for the irritation and stress of bugs and mice IN MY FOURTH FLOOR APARTMENT. and now i have to go get my cat another rabies shot.

AWFUL! THE OFFICE STAFF ARE HACKS. The office staff acts like they care, but really care less. MICHELLE, the manager, knows how to put on a "I care face" when actually she doesn't! You can ask for something to be fixed, a question or a request and she would take forever to take action or make things happen. The place has cockroaches, Pigeons that Sh** all over the balcony/patio and is never washed off. There is a FIRE ALARM that goes off random for no reason and takes 45+minutes to have shut off. The sound is so loud that you can't stay in your apartment.. everyone in the build goes outside due to the LOUD NOISE!

The apartment I had here was very cozy & spacious, but living here was awful. My apartment that I rented faced S Berendo. There were homeless people constantly hanging around the exits, yelling loudly at all hours of the night, leaving piles of human feces & puddles of urine by the exit doors, & you could even see them doing drugs. They would also leave needles & other drug paraphernalia around. Don't expect the police to do anything & also don't expect grounds security to do anything about it. Your complaints will go completely ignored. The water was shut off constantly w/and w/out notice. The pool, which was conveniently located above the parking garage, leaked into the garage & onto my car. The chemicals from it ruined the paint on my car & i had to file a claim w/the company that took too long to resolve. I found bullets (yes, gun bullets) in the elevator once. The laundry rooms had the wrong pipes hooked up to the washer, so when you thought you were washing your clothes in cold water, it ended up being extremely hot. I lost over $100 in clothes because of this & was compensated only $10. It took maintenance for the washing machines 3 times to fix this. 2 times they came in saying it was fixed when nothing was done. Also, one day the tubes supplying the water to the washers became disconnected & the whole washing area was flooded. Grounds maintenance wouldn't even come to clean it up & make sure everything was safe, they just advised to call the people in charge of the washing machines. The mail boxes for the Berendo addresses were constantly broken into. The complex advised it was not their problem and the post office needed to fix it. They advised that I call the post office, not them. There was a problem with the wiring to the building fire alarm, that would go off on random multiple times during the week and at all hours. When it first happened, they blamed someone for pulling the alarm, they ran out of excuses after it happening 5 and more times, in which it became a, "We're working on fixing it." This went on for months. They supposedly have their own security people watching over the building after hours. This was a joke. They do not come to the building unless called. Multiple complaints about noisy neighbors did nothing. Once a smoke detector was going off all night in someone's apartment. Because there was no smoke, it took me a while to figure out where the alarm sound was coming from. Concerned, security never showed up after 3 hours of calling them. When calling them for the 5th time, I was advised they couldn't get a hold of anyone with keys to get into the apartment. Annoyed & concerned, the police were called. They showed up (which is rare in that area) after 30 minutes, got right into the place, found out the harsh smells from painting the place were making the alarm go off. Found out because of that, that when smelling something all week in my apartment like turpentine & making me sick, that's what it was from. People would wait outside the garage, go in when someone else would open the gates & park illegally. If someone was in your assigned spot, good luck getting the vehicle towed. It won't happen.