My name is Letty. And I don't ordinarily post to blogs, submit reviews, or use the internet for that matter. I felt that my treatment by the Property Manager, Charo Hughes and the leasing team was almost driven to make my end of lease very, very difficult. It escalated to the extent that I reached out to a columnist with the Express News for the purpose of documenting and bringing to light their statements and actions for documentation and visibility. My utilities were disrupted as a result of a late fee and against the Public Utilities Commission rule that clearly states that such disruptions should only be carried out with late payments to utility late payments and not fee based delinquencies. To add further salt to injury...I was told that my late fee (I had just lost my job and was in the process of on-boarding with a municipal organization) was a certain amount, but without change. I made a money order to pay the late fee and then was informed in person that I was missing .47 cents. I then received a letter posted on my door that I still had an outstanding balance of .47 cents. Logic would have it, such that if they had told me of the correct amount - I would have purchased the money order to include the .47 cents. But, their behavior and tactics to make things more difficult in trying to ruin my credit standing has forced me to seek legal council. I hope that no one else shares this experience or ever has to go through something such as what I was subjected to. Their district leadership indicated that my complaint was not unique to this manager. Regretfully, Letty.

My name is Letty. And I don't ordinarily post to blogs, submit reviews, or use the internet for that matter. I felt that my treatment by the Property Manager, Charo Hughes and the leasing team was almost driven to make my end of lease very, very difficult. It escalated to the extent that I reached out to a columnist with the Express News for the purpose of documenting and bringing to light their statements and actions for documentation and visibility. My utilities were disrupted as a result of a late fee and against the Public Utilities Commission rule that clearly states that such disruptions should only be carried out with late payments to utility late payments and not fee based delinquencies. To add further salt to injury...I was told that my late fee (I had just lost my job and was in the process of on-boarding with a municipal organization) was a certain amount, but without change. I made a money order to pay the late fee and then was informed in person that I was missing .47 cents. I then received a letter posted on my door that I still had an outstanding balance of .47 cents. Logic would have it, such that if they had told me of the correct amount - I would have purchased the money order to include the .47 cents. But, their behavior and tactics to make things more difficult in trying to ruin my credit standing has forced me to seek legal council. I hope that no one else shares this experience or ever has to go through something such as what I was subjected to. Their district leadership indicated that my complaint was not unique to this manager. Regretfully, Letty.