Apr 17, 2016
Do not move here! Management and in particularly repairman have no business working with people at all! Manager doesnt care about residence at all. Repairman would have to study for a whole semester to learn how to boil water! When I first moved in here I couldn't adjust my water temperature when I took a shower. In four months and two certified letters they wouldn't fix it. One time they called out DW plumbing and went back to my hot water heater, which was brand new. Acted like they did something ; went back into the bathroom stoled my message shower head and left the apartment door wide open! Finally on M.L K. day the shower valve wouldn't shut off the water. I called their emergency maintenance line twice and got no answer. Finally I called another complex and they ended up calling the regional manager and finally twitlede and twitle dumb came out and fixed it. The manager and her side kick "repairman" took 18.3 minutes to fix an issue that caused me discomfort for four months. I still have other issues that still need to be addressed. These people need to be held accountable for the way they treat their tenants! Incidentally they had the part to fix my shower back in maintenance building the time!whole time! Also they are allowing pit bulls in the complex, one of them attacked my dog, I have a $600.00 vet bill , told management and they ignored me. This place has totally nothing to do with family at all. There is no place for children to play other then a swimming pool, which is there only real attraction, and an old run down basketball court with several 1000 pounds of dog poop in the back that hasn't been taking care of in years. Update: On March 24th I came home and noiced my AC wasn't making the noise that it was constantly making and gave them two certified letters about had stopped. I ask an experienced AC repairman about the issue and he stated that the part was called a peanut valve, a mechanical relay that was not working proper which had to be replaced for the noise to stop. When I got home my AC was left on and the thermostat was set at 76 degrees a temperature I never set it at... ever! I can't prove it, but the problem didn't fix itself and I didn't hear of any U.F.O. sighting that day. Whoever was in my apartment DID NOT HAVE PERMISSION. What I suspect happened is the next door neighbor complained about it and that is how the problem got fixed; my word wasn"t good enough. Not only that, there chicken hearted deed probly helped save them a little in court if it were to happen I telling you. These people are the best... NOT. REAL LOW LIFES, THE WORST I HAVE EVER SEEN! Why doesn't Greystar contact me and try to fix this issue if they have such pride rather then playing this horrible game. I refuse to even try to talk to the local management here, there credibilty is not aceptable to me at all. Wouldnt be nice if I put in here that Greystar had the balls to fix this and all was back to normal? Generic responses don't cut it, I have endured 6 months of this do the right thing! Fire that repairman for being preduice toward me as well as the mangement staff for condoning his actions. Yes, I challenge you! Update... First I am surprised that the manager even responed. Second, anyone with any kind of intelligence would know better than to treat a tenant the way the managment team has treated me. When Max got attacked and I left the manager a voice mail A GOOD manager would have contacted me. As far as Greystar Apartments go well... The funny thing about the whole situation is the manager has never said one time, " Mr. King I hear you are having problems with your apartment, let us discuss this". Instead, she took the word of the repairman and the other so called sales agent and agreed with them. By the way, why hasn' t Greystar corporate stepped in to this? These people know they did wrong! As far as standards and education go, I think the answers are pretty obvious... they have none...
Apr 08, 2016
I managed to survive a full year at Club Valencia and I can tell you without a hint of hyperbole that it is the worst apartment complex I have ever been subjected to. I'm here to guide you through your stay if, for whatever reason, you decide to rent from the folks at Club V. Okay, so you're balling on a budget and Club V offers reasonable rates, so you decide to take a tour. Brad will likely be brattling on like a cymbal-banging monkey toy, gushing about how great the property is and how they're going to convert the laundry room into a business center (I was told the same thing more than a year ago and it still very much resembles a laundry room). When you are shown a room, make sure that it is the very same room you will be renting. Otherwise, Brad, who is the model of integrity, will show you a newly renovated room that is actually much nicer than your actual room. So you bumped your head on one of the crooked-hanging apartment doors during your tour and it's affecting your judgement to such an extent that you decide to sign a lease. You will notice numerous ridiculous clauses they have inserted to protect themselves. This includes a bed bug addendum (because they've never had any issues with those little guys) and an asbestos addendum. If they are undergoing renovations at the time, I'd exercise your right to have a certified asbestos AHERA building inspector take a look around. Oh, and if you're charged a $50 move-in fee, I'd go ahead and dispute that. They can't do that. And now you're moving in! Isn't this exciting?!? You are now officially dead to Brad and Jessica (and the new office manager sent in to replace them after two months), as they have already made their money off of you. Make sure to take detailed photo and/or video evidence of what your room looked like on move-in day and to write down every little detail on your inspection sheet (discolored walls, scratched/warped floors, etc.). If you fail to do so, Club V will find a way to charge you for all of this once you move out. Invite Brad or Jessica up to your room to open and shut the vertical blinds eight to ten times. If nothing comes loose, buy them lunch. Repeat this challenge with the towel rack and toilet paper holder. You've been living in your new spot for roughly seven minutes, so it's likely a large appliance needs maintenance. Put in maintenance claims early and often, so there is documentation proving you requested their services. Now, you have to realize that every single other person at the complex is having the same problem and that Club V doesn't care, so be patient. It will take a long time. Don't hesitate to send in multiple requests for the same service, noting how slowly it is progressing. When the summer months come, the pool will be closed for weeks at a time because the property won't hire someone who passed ninth grade chemistry to service it. In addition, your air conditioner will leak - er, gush - during the summer. Club V will be in no hurry to fix this. If you are forced to live somewhere else because you're too weak to handle 115-degree heat without AC, draft up a letter explaining your situation and why you would like to be reimbursed for the time you spent off the property. Okay, listen up because this is important. Make sure to go into the office and fill out your notice to vacate at least 60 days before you move out. If not, Club V will charge you a hefty fine. Please note that Club V will send out a renewal form but not a notice to vacate form. Also, make sure to set up a final walkthrough because this will also slip Club V's mind. Top notch. Just top notch. Savor your final moments with Brad and Jessica, asking them how Satan is doing during the walkthrough. If you really want to disappoint Club V and you are also a masochist, renew your lease. The property will be unable to collect the standard laundry list of fees associated with moving out. Well, that's it. You're now ready to start your new life at Club Valencia!
Mar 23, 2016
An absolute nightmare of an apartment. Lived here a year and they had 5 different managers during that time. If they dont want to work for the apartment why would anyone want to actually live here. They only care about getting as many new tenants in on a lease as can be. There's no retention rate so they only bother with potential new residents. Once you've signed the lease they don't give a crap about you. They never fix anything. The day we moved in there was no hot water, a leaking faucet, the blinds were broken and two electrical outlets didn't work. This was OUR FIRST DAY! They didn't fix anything for 3 days (yup 3 days without hot water) and only fixed it cause I threatened to break my lease. Cops are constantly at the apartment due to disputes between tenants and management. Jessica the current manager is the worst person I've ever encountered in a management position. She has no customer service skills and instead of mediating problems she deals with them by calling the cops on people with problems on their rent or maintenance issues. The pool is never opened, the basketball court has dog poop all over that nobody picks up. The security gates are never shut allowing anyone and everyone including the homeless to pass out on staircases. Management doesnt fix anything. Everyone who is looking for an apartment..... DO NOT MOVE HERE. It will be the worst decision of your life. Avoid the headache and problems and move in somewhere else. And if you don't trust me and decide to roll the dice and move in cause it's cheap then I look forward to seeing your 1 star review after your lease is up too.
Mar 23, 2016
I have lived at Club Valencia for a couple of years now. First off the location is great. It is close to GCC and ASU West, Target is next door, and plenty of shops, restaurants and grocery stores are nearby. This apartment complex is also away from major roads so traffic noise is almost non-existent. A good effort is made to keep the grounds pleasing. The units are very nice for the price range, and were renovated almost 3 years back, so they feel updated. The staff has cycled out quite a bit when I first moved in so it was hard to get to know anybody, but the current staff in the office, which has been here for at least 6 months are outstanding! Brad has been exceptionally good. He is very approachable and honest. I haven’t needed to interact much with the manager, Jessica, but she has always been very pleasant. I also haven’t interacted with the other nice guy in the office much, Jake, other than to pick-up packages. Parking in my location has never been a problem. I am not sure what the other reviews are mentioning about bugs. I’m not even a very clean person, and I have never had a bug problem. (Other than a couple of bees that flew in through the open door or window.) I’ve never used this service, but If you are worried about bugs you can have a free weekly bug spraying. In terms of crime, it seems to be safe complex. The apartment complex has their own security, Blue Steel Security. I don’t know much about the security team, but I have seen them onsite a couple times. I hate to say it, but one complaint has been maintenance’s jobs. Maintenance has always promptly responded to requests and orders, but the quality of their work is sometimes questionable. I’m not sure if they are understaffed and they have too much on their plate to focus or what. There is occasionally a language barrier, which doesn’t help, but this isn’t the issue. For example, one of the maintenance crew is always on his phone, always. It’s almost comedic. It doesn’t matter what he is doing, that phone never leaves his ear. He could be talking to you, driving, working on something, and that phone is always on his ear. You never know if he’s talking to you or the person on the phone. This may be effecting his focus. When they finish, I always feel I should have just done the work myself rather than put in a request. My only suggestion and advice for this complex, unless it exists now, is to have a noise clause in the lease and have a strict enforcement of that clause. The first year living here I had awful neighbors who fought and played loud music all night and day. I complained about them to the office multiple times, but it fell on deaf ears. Mind you, that was a totally different office staff then. I have lived in 3 apartments in my life, and for every one of those apartments I looked at about 25 apartments in person and about 100 apartments online to choose an apartment. So, I know how difficult it can be to be 100% sure on which apartment to choose. Especially if you really loved a place in person, but the reviews said the place was horrible. I hope my review gives readers a closer insight on how It is living here. This place has room for improvement, but is above average.
Mar 01, 2016
This place is horrible, not safe at all. They don't care about their current residents and will completely over sell this place until they lock you in a lease. DO NOT DO IT, PLEASE. They completely screwed me. COCKROACH INFESTED, JESSICA PARSONS (MANAGER) IS A COMPLETE IDIOT, DRUG DEALERS LIVING LEFT AND RIGHT, Someone tried breaking an entry when I first moved in, scarred me to death and all they had to say to it was "Our patrol team only works certain hours of the day and to call 911, sorry."