They call this property a 'resort'. Which means at check-in, you have to endure a half hour sales pitch, where they try to coerce you into attending a sales pitch the next day. They offer to pay for your parking if you attend a 2 hour sales pitch! You've got to me kidding me. I just spent a lot of money to stay at your hotel, and now you're harassing me for half an hour trying to get me to attend another sales pitch. When you finish at the first check-in counter, they give you your room key, and then ask you to go to the other counter to 'finish your check-in'. No, I'm already checked in because you just gave me a room key. The 'hotel' was nice and clean, just beware the high pressure sales environment...
Second time I stay here with my family. Easy to park big and nice rooms. Walk to all parts of the town/ or busses. Shopping And resturants is very close:) Very good service. You will be invited to a "timeshare" breakfast. I did not. No breakfast at The hotell. Kitchen at the room. Ask for a cookingplate If You need. They will bring it up.
i stayed for a 2nt visit rooms very clean lovely carpets fitted out on all floors ,excellent location ,union square 5 min walk,hop on a tram to fishermans wharf takes 15 min or pier 33 to alcatraz ferry.tram costs $7.00 one way. from swansea WALES,
We met Suzette at the Alameda County Fair, where she was working in the Wyndham booth, and she and her friendly associate talked us into the attending a Wyndham presentation at their Canterbury hotel in San Francisco. My partner and I were a bit skeptical because of all the negative reviews we had read online that we decided to pass and give up the $20 refundable deposit. The next week we returned to the fair because we had such a great time the last time, and guess who we bumped into? Suzette. She said she noticed we didn't get the free 3 night/4 day stay in Waikiki/Honolulu Hawaii, and we told her about the negative online reviews, blah blah blah. She assured us it wouldn't be a high pressure sales experience because the packages sell themselves, so we rescheduled and attended with an open-mind and an appetite, since they were to provide us lunch. This weekend, we attended the presentation and were given Antoinette as an account rep. She was very sweet and we were her first customers. We ate lunch and were given a brief overview of Wyndham by Inez, who was upbeat and knowledgeable. Antoinette was awesome, very personable, and we enjoyed talking to her. She showed us a beautiful suite that can hold 8 guests. When it came to the nitty gritty of how much, etc., it was Neal who presented us with the numbers, but both were there to answer our questions. I can honestly say that everything Suzette said at the fair was true, there isn't any pressure, at least from what I experienced. With all the info we gathered and after all the number crunching, we felt it would be better for us to wait. Antoinette and Neal didn't once pressure us, and we didn't stay any longer than we wanted to. Because of this pleasant experience, we plan to be a Wyndham owner someday, could be this year, next year, or tomorrow, you never know, but someday yes! We got our complimentary 3 day/4 night hotel accommodations in Hawaii, our $20 deposit, $15 for parking, a pleasant experience to look back at, and God willing, plans to be a Wyndham owner someday. Thank you Suzette, Antionette, and Neal!
I booked through VRBO, where the rooms were listed for rent as Condos. I was surprised to discover on arrival I was staying in a timeshare hotel. For the price it was a decent hotel mini-suite, but definitely a far cry from the usual owner maintained apartments I would usually see from this service. The location was nice. On arrival I turned the keys over to the valet, and after checking in we were shuttled over to a sales desk where we got a high pressure pitch to go to a free breakfast and hear all about time shares. It took a very firm "no" to get free of that, and then there were a few more contacts including a note slipped under our door to try to get us to sit through the pitch. Despite this inconvenience, it was a clean and well maintained room in a good location, and better than fair for the price if I were shopping for a hotel room. If I stay in the area again and want a hotel room, I would consider this property. Overall, it's a solid 3.5 to 4 star accommodation, with one very notable exception. Several weeks after returning home I received a parking citation for the day I handed the car over to the valet, for parking in the bus lane half a block away from the hotel, not where I handed over the car. I have contacted Wyndham group, and will revise this review to update their handling of the matter.