0/10 this place is horrible beyond belief! The biggest problem this complex has is the staff, it is absolutely clear that they do not care about their tenants...at all. They NEVER answer their phones, return calls, voice mails, emails, anything. If you need something done you need to call their corporate owners and complain to get anything done. Water has been off 4 times since I've moved in! There is an unsightly hose that has been in the driveway for months.. . The price you see is not the price you pay. They will swindle you every which way...You pay water, to them, you pay insurance, to them, you pay "convenience" fee to pay rent online, you pay for a crappy card to do laundry at almost 4$ a load. Oh and lord help you if your registration is out of date, they will tow you and i am sure take a portion of that money as well. Long story short...do not rent here, pay 100$ more for a nicer place that values its residents
HORRIBLE If your looking for a cheap place to live roach free with a working washer and dryer AVOID moving here. At least three times a month the washer or dryer breaks down, dog shit covered the grass behind apartments, neighbors are loud and often litter the the common area's for doing laundry as well as the parking lot. I've had my car side swiped several times since moving here and the management staff blatantly lies claiming to never get calls when you try to report problems such as leaky faucets no water power or heat.
I have lived at Willow Lake for 10 years and 11 months it is the worst apartment complex to live because management is the worst leasing company. I have put in a request for repairs 6 months ago and it has not been attended to by maintenance department. They put 2-Drug Dealers as my neighbor where I live and the neighbors are rude and will not speak to you. I am moving away and not thinking of this complex!
there is a so called office manager (TINA). this lady has a lack of client services having an attitude towards tenants as if tenants come to quarrel with her. a tenant is being attended by a staff she turns to be so mean and claims to know a lot as if the person does not know what they are doing. she acts all the time as if she leaves her house with bad intensions. couple to her is a tall dark lady who stays on the phone and look at tenants as if no one is standing in front of her. as for me they should be taken away from that leasing office and some else come in to replace them. the apartments got a lot of roaches with old equipment.