Stopped by the bar for a late night drink and was greeted by the friendly staff. The hotel lobby was very nice and the bar was a great vibe there are plenty of restaurants within walking distance
Very fancy hotel I stayed in when touring LA last summer. They have a nice pool area and my kids enjoyed it. Great fun.
OMG! What a joke. After taking a road trip from SF to LA this was our last stop and we expected high end quality and service. So disappointing, the hotel decor and guest rooms are nice, housekeeping staff is fantastic, the rest of the staff was useless. Mistake after mistake and never shown any intention in making this a better experience for us, their answer all the time: "Sorry, this is out of our control and we hope you enjoy your stay". Talked to many people at front desk, including Ignacio the Manager and results were poor. Late check-in process, no one knew the status on our room being ready, three hours later our room was ready and with the wrong layout. Why is this such an expensive hotel? I've had much better service from small boutique hotels and other large chains. Stay away from this place, obviously they don't have a clue what the modern traveler expectations are. Never going back.
This is an exclusive hotel with the best service. Management will make sure to keep you happy.
5 star is not correct... it should be 6