I moved to the Pines in April of 2013, into a spacious studio apartment with the most reasonable rent in this part of the city. It is a restricted income place, so I expected there to be some stereotypical issues with upkeep, but to this day have been pretty impressed. The apartment itself is bigger than most studio layouts, with nicely updated fixtures and cabinets. I have a ceiling fan, which is pretty rare nowadays, and a large wall air conditioning unit that works pretty well for the space it cools. My apartment is always comfortable in the winter, so I hardly ever have to use the heater which is also a huge plus. As far as the office staff goes, I have always had good experiences reporting issues, and they have been nothing but honest with me about everything upfront. There was only one negative experience I had with the office that involved my friends car being towed. In my building, we are permit parking only, but my friend had had too much to drink one night and left their car parked in our parking lot to pick it up in the morning. (It was a stick shift and I have no idea how to drive it, otherwise I would have moved it myself). In my lease, it states that any cars parked in the lots without a permit would be given a 24-hour notice before being towed. Well of course, the next morning, the truck had been towed. I tried fighting it with both the office at the apartments and the towing company, but neither budged. I understand the parking limitations, but if I am told I will be given a 24-hour notice, I expect to get a 24-hour notice. Other than that, the only actual issues with this place are from the other tenants. Children run around this place unwatched at all hours of the day. I am constantly worried about a child being hit by a car, and it has happened in this complex in the past. I have had three different children jump in front of my car as if it's some kind of game. There are also lots of kids that take the trash out and leave the bags on the ground randomly, and there are almost always toys thrown around the parking lot. If you're a parent, that may not bother you, but it is pretty ugly to see all the time for me. I have had my windshield cracked by children throwing rocks, and I have watched as soccer balls and volleyballs have hit the back and sides of my car. I have also had some kind of soda thrown on it as well. There's nothing the apartments can do about this, and the responsibility is all on the parents and tenants, but I can tell you at least in my building these tenants don't really seem to care. They definitely don't respect other people's property. All in all, for the apartments and space that you're getting, this is a decent place to live. After my second year here, I likely won't renew just due to the other people living here and the issues I have had with my car, but it is a nice place to live. It all depends on who your neighbors are, which is how every apartment complex is. I just wish this place could do more about the problems.
Avoid living here at all cost. The management is very unprofessional and at times down right rude. The apartments are in big need of remodeling. Maintenance is slow to respond. One evening my daughter awoke to a stoned and naked man hiding in the closet under the loft. If you have teenagers do not go here. They are prejudice toward teens and young adults, The laundry rooms are untidy and washer/dryers are seldom available. This is the worse apartment complete I have seen in my 58 years. I will be reporting them to every agency available.
We moved our college daughter to the Pines apartments in 2012. The apartment was extremely clean and they made us at ease for safety. If she had any issues, they were corrected quickly, but we had few issues. The maintenance men were consistently working on the lawn and properties. When she had to move on to her next step, they were more than fair on her deposit refund. It was a pleasure working with Chris and Jim. I would recommend this apartment complex to anyone.
I just called The Pines Apartments, maybe two minutes ago, trying to find out their pricing, availability, and specials, and the gentlemen that answered the phone was completely unprofessional and rude.If that's the way that they treat potential tenants, it leaves me to wonder how they treat current tenants. Just from the experience I had over the phone, my family and I will not be renting from them and I would not recommend this place to anyone. If they had a negative star rating I would give them negative two stars.