I moved to the Pines in April of 2013, into a spacious studio apartment with the most reasonable rent in this part of the city. It is a restricted income place, so I expected there to be some stereotypical issues with upkeep, but to this day have been pretty impressed. The apartment itself is bigger than most studio layouts, with nicely updated fixtures and cabinets. I have a ceiling fan, which is pretty rare nowadays, and a large wall air conditioning unit that works pretty well for the space it cools. My apartment is always comfortable in the winter, so I hardly ever have to use the heater which is also a huge plus. As far as the office staff goes, I have always had good experiences reporting issues, and they have been nothing but honest with me about everything upfront. There was only one negative experience I had with the office that involved my friends car being towed. In my building, we are permit parking only, but my friend had had too much to drink one night and left their car parked in our parking lot to pick it up in the morning. (It was a stick shift and I have no idea how to drive it, otherwise I would have moved it myself). In my lease, it states that any cars parked in the lots without a permit would be given a 24-hour notice before being towed. Well of course, the next morning, the truck had been towed. I tried fighting it with both the office at the apartments and the towing company, but neither budged. I understand the parking limitations, but if I am told I will be given a 24-hour notice, I expect to get a 24-hour notice. Other than that, the only actual issues with this place are from the other tenants. Children run around this place unwatched at all hours of the day. I am constantly worried about a child being hit by a car, and it has happened in this complex in the past. I have had three different children jump in front of my car as if it's some kind of game. There are also lots of kids that take the trash out and leave the bags on the ground randomly, and there are almost always toys thrown around the parking lot. If you're a parent, that may not bother you, but it is pretty ugly to see all the time for me. I have had my windshield cracked by children throwing rocks, and I have watched as soccer balls and volleyballs have hit the back and sides of my car. I have also had some kind of soda thrown on it as well. There's nothing the apartments can do about this, and the responsibility is all on the parents and tenants, but I can tell you at least in my building these tenants don't really seem to care. They definitely don't respect other people's property. All in all, for the apartments and space that you're getting, this is a decent place to live. After my second year here, I likely won't renew just due to the other people living here and the issues I have had with my car, but it is a nice place to live. It all depends on who your neighbors are, which is how every apartment complex is. I just wish this place could do more about the problems.
We moved our college daughter to the Pines apartments in 2012. The apartment was extremely clean and they made us at ease for safety. If she had any issues, they were corrected quickly, but we had few issues. The maintenance men were consistently working on the lawn and properties. When she had to move on to her next step, they were more than fair on her deposit refund. It was a pleasure working with Chris and Jim. I would recommend this apartment complex to anyone.
I just called The Pines Apartments, maybe two minutes ago, trying to find out their pricing, availability, and specials, and the gentlemen that answered the phone was completely unprofessional and rude.If that's the way that they treat potential tenants, it leaves me to wonder how they treat current tenants. Just from the experience I had over the phone, my family and I will not be renting from them and I would not recommend this place to anyone. If they had a negative star rating I would give them negative two stars.
The only reason I gave one star is because the size of the unit and the layout are good for the price. Otherwise the management or well they really are not managers cuz they don't do anything but tell you where they make math errors and now you owe more money. We have 3 neighbors. One plays loud bass music all hours of the day that shakes the pictures on our walls and grows pot (that's not the problem, but the fact the smell comes into our unit so strong my children ask what stinks) The others slam the door, scream and kick the walls. Just about every night from 10pm until 2am. When we moved in we were told 3 strikes, and well we have called the police 8 times. And the manager says he doesn't live here so he doesn't care. Well if u don't mind this environment then make yourselves at home.
They're terrible at maintenance and management, in the response to dificulties. I would definitely not recommend moving here into the Pines Apartments unless you want trouble. I would definitely not recommend Pines Apartments if you have a problem they will never get around to fixing it in a timely manner. Chris Vargas the main manager is a prick and is not willing to work with you at all. I rate the Pines Apartments I would rate The Pines Apartments at a 0 being the worst and a 5 being I rate them at a 0 the absolute worst . They have never helped with what needed to be done before we moved in which was back in June of 2011. I am very disappointed with how they keep the place up and how many neighbors have complaints about problemsthey have tried to.contact them to resolve the issues they're having. They have had numerous out breackes of bed bugs!! Yuck why can't the do monthly sprays to prevent this from happening, I guess they would rather not spend the money.