Great, Until its time to terminate the lease. Here is what to expect in the lease for EVERY person who lives here. 1) They WILL find a way to spend your entire security deposit. We left the place literally pristine and are fighting them to get anything back. 2) They are good at throwing fees into the fine print of your rental agreement, so don't be surprised if you owe a bill for $600 at termination, then another bill for ~$400 for "additional charges". 3) On the plus side the renters office attendants are all very attractive, so maybe if that's enough for ya then enjoy. Otherwise I would steer clear.
Having lived at Birch Pointe for the past 2 years, I can honestly say it is a great place to live. The leasing staff is extremely friendly and always ready to help - they knew me by name, always greeted me with a smile, and made sure I knew what needed to be done to get my deposit back when it came time for me to move last month. The location is excellent, close to shops and restaurants as well as the freeway or MAX. I was able to easily walk to get groceries on nice days. As for the property grounds, management has worked to make improvements as well, including updating the landscaping and adding pathway lighting along the walkways facing the wetlands. There is no assigned parking, but I never had a problem finding a decent spot. When I first moved in, back in April 2012, I went through the apartment with the check-list provided by the leasing office and returned it to them with items needing repair (including missing vertical blinds and a gap in the sliding glass door). Maintenance was quick to correct those issues, leading to a smooth move-in process. In December 2012, they came through and added additional weather stripping to the front door to all units. Later in 2013, maintenance came through all units for environmentally-friendly upgrades, including replacing bulbs in existing fixtures to CFLs and switching out faucet heads with low-flow models (the shower in my unit already had a low-flow shower head). Regarding noise, I only had one instance over the past 2 years where I needed to make a noise complaint. The apartment next to me was watching a movie around 11:30PM with bass so loud my walls were shaking. Other than that, the occasional conversation could be heard, and then usually only from inside the bathroom. I had a few different neighbours both on either side as well as below me, and it was only the last neighbour below that I could truly hear conversations. The only true complaint I have is the heating. Due to their construction in the late 1980s, the units are fitted with baseboard heaters. These can be a huge power draw, especially in winter (this last winter included a full week of below-freezing temperatures). That said, in the summer I never had the heat on at all, so the cost balanced itself out over the course of the year. PGE offers an option to have your monthly bill balanced to avoid large dips and gains. Also, if you are smart about your heating, you won't see astronomical bills. Lastly, the move out process could not have been any simpler. Ashley and Lacey are the two people I have dealt with most over the past 2 years, and they were both very helpful when I gave my notice. I was given a check-list of what was expected of me in preparing my apartment for final inspection. I had multiple frames hung all over my apartment as well as wall shelves with large anchor screws that required both filling and painting, which I was happy to do. I was also given the option of a pre-move out inspection several days before my official move out date to see if I had missed anything, which I readily agreed to. A week after the date I turned my keys in, I received an email informing me I would be receiving my deposit back, less the carpet cleaning fee (I had opted not to clean the carpets myself) and final utilities (this second item was a welcome surprise, as I had expected to have to remember to pay final utilities myself after moving out, now I have one less thing to worry about!) I would highly recommend Birch Pointe to anyone looking for an apartment in the Tanasbourne area. I read many reviews before deciding to move here 2 years ago (mostly negative) and was so glad I ignored them.
I used to visit a friend here. What others are saying is true. The units are shoddily built and yes, the dog crap. I must have stepped in dog crap 3 times during my visits over a period of a few months. Dog crap! Can you believe it?! DOG CRAP EVERYWHERE! They really need to clean this place up and stop ripping off folks when they move out. I helped my buddy clean, and the place looked BETTER than when he moved in. They still kept all the deposit. Maybe they should use some of that money they're basically ripping people off for to clean up the dog crap around the place.
AWFUL AWFUL AWFUL. The walls are paper thin. You can hear your neighbors cough, sneeze, pee, pretty much anything. I got cursed with disrespectful neighbors all around me. Loud rap music and bass till 3 or 4 In the morning on weeknights, pretty much every other day. I wake up at 5am and work as a nurse. I was constantly woke up on work nights by blaring rap music right on the other side of my wall. Neighbors are Rude and dont request your wishes to turn it down. Cheaply made. Everything breaks. The cabinets are uneven you would wonder who put them up. My apartment was also no repaired when moved in. When I moved in I had half my veritcle blinds missing, the bedroom screen was broke and on the bedroom floor. The bathroom sink was broken. The "hardwood" floors were installed over the other linoleum, you can see the lines. Living here is pure hell and they wont even let you PAY to break your lease till after 6 months. I hate Birch Pointe!!!!
Prepare to be financially raped on move out. They took my $300 deposit and charged me an additional $500 for normal wear and tear stuff. Insulation is horrible, so expect an electric bill in the winter over $250 if you keep it at 70 degrees. The cops seem to be in complex about once a month. It's not really worth what they charge for what it is on top of everything else I've mentioned. Positives: Neighbors were decent where my unit was, and I liked the Hispanic maintenance guy. I lived here from 2009-2011.