I never had a late payment in two years, turned in the appropriated notice, spent days cleaning to make sure everything looked nice upon leaving, turned in the keys, asked if we needed to do anything else, and moved out on time. We received a bill (over a month later) stating that we owed rent, a late fee, and a carpet cleaning fee. I was shocked since I assumed we were paying from the 8th through the 8th of each month. After reviewing the document, I saw that the security deposit was used for the rent, etc. If the deposit was used, why was a late fee charged?!? Also, the carpet looked good upon departure. No reason for a cleaning fee. I called to speak with the office staff to explain my concerns and the assistant manager was rude and said "I'm just trying to work with you." I said, "You are telling me to pay amounts that I shouldn't owe; that isn't trying to work with me." She said I could pay or the $100+ would be sent to collections. I said we would not pay a late fee or the cleaning fee (they took the security deposit for the rent and there was no reason for the cleaning fee). She sent the amount to collections and I'm paying stuck paying an unfair bill because the office staff was rude and didn't let me know to pay a prorated amount for the last month. Ironic that my only late fee was the final month when the bill wasn't properly given to me. BE CAREFUL IF MOVING HERE! Also, pet feces lines the sidewalks each day, maintenance takes months to fix issues/if the issues are fixed (we had warped cupboards from day 1 that were never fixed), and the office staff is rude after move-in.
Although the location of Tresa Apartments is in a prime spot that is all that I found to be a pro in living here. My husband and I only stayed here for 6 months and that was bad enough. From day one it was downhill. Our apartment was not move in ready and we were not allowed to see the apartment ahead of time. There were so many things wrong inside that I gave the front desk a packet of photos of everything that needed to be fixed. They never offered to change our apartment but merely stated that everything in the packet would get fixed ASAP. The front desk lady told me "well you know your not the first person to live in this apartment right?" -as if I didn't know what. The first month of us staying here the **SWAT Team and DEA** blew off the door to our upstair's neighbor's apartment at 5am and scared the life out of us. They then proceeded to search the apartment next to them and ours. Apparently our neighbor was wanted for many outstanding warrants. The management did nothing for us even though we were scared and uncomfortable in the complex. They said they did not have the ability to check everyone's background that they rented to and that things happen.... The next month my husband was in a hit-and-run accident in the complex by one of the residents. We took the license plate number, a description of what the person looked like, and told them the building they lived in - they stated they would go to the owners and get their insurance information for us - nothing was ever done. We filled a police report which helped us to get their insurance information. Our fridge from day one would shake and make a loud knocking sound periodically throughout the day. After 6 months of work order forms and complaining it still never got fixed. Only about 50% of everything on our packet got fixed by the time we moved out. Almost every month something new and unbelievable would happen in our apartment from the carpet coming undone, ant infestations, mechanical problems with appliances, neighbor disturbances, and work order assistance. I placed in many work order forms while living here at Tresa not for a lot of different problems by the same old problems that never got fixed. The issues either got done weeks later or not at all. When they came to inspect the fridge in November the maintenance man took the fridge out of the wall and ripped off DUCK TAPE from its back. A plastic piece came flinging off of the fridge. The man told me, "well we can just fix this an it should be fine" - I told him I wanted it replaced because it was being held together with duck tape. He stated he could but in an order to have it replaced but it would take a couple weeks to get a new one. I said fine and never heard back from them. Before leaving, the property manager stated we were being overcharged each month of rent by over $40! Had we not moved out and had them go over our files we would still be living there paying $40 extra a month for nothing. We were told, after everything we experienced, we would be getting our security deposit back - we received a letter in the mail just a couple days ago that they used our security deposit for "maintenance" and "cleaning purposes" for moving out expenses. I have photos of how spotless and beautiful I left the apartment and they claimed certain things still needed to be done. The day before moving out I asked the front desk lady if I needed to do anything or pay anything before we left - she said, "No that's it. We are really sorry for everything you've had to go through here and we hope you have a better experience at your next complex. Just don't leave any trash inside the apartment and you should be receiving your security deposit in a week".....this was at the beginning of December. It's been over a month. I am done with this place.
This is a overpriced apartment complex compared to the other complexes nearby. We lived here for six months. Our neighbor was very good, the outdoor maintenance weren't good. They try to take most of your security deposits for cleaning and post move out stuff. It will take a month for them to validate the fees by the time you will be fed up calling them every once in a while.
If I could give -5 stars I would. This apartment complex is a joke. Our apartment has had issues from the start. The dishwasher doesn't work , our patio storage door has a huge hole in it , the toilet constantly floods, the shower does not stay on, and our ceiling leaks when it rains. All of these issues have been addressed, yet they don't get fixed because the staff either doesn't care and they forget or they can't do the job correctly , so it's a half-assed job. We have chosen to end our lease early because of how horrible it is. Also, if you don't have the ONE parking spot assigned for your apartment , you should just probably park at the next complex over and walk , because that's generally how far youll have to park anyways.
Nice place to live...although we just got robbed last night (work trailer) been here for almost a year. Shame