1) I moved from Florida and rented the apartment sight unseen based on another (much nicer) apartment they showed me as an equivalent. The overpriced apartment ($1650 for the RENT CONTROLLED one....) was delivered to me with wet and stained carpets (great steam cleaning job), a large stain on the tile in the bathroom that I couldn't remove with pure bleach, a broken microwave, and a smashed corner that someone just painted over without even bothering to spackle. I work late so I had my visiting girlfriend go ask the front office to come fix the items above. The front office guy not only was unhelpful, he was extremely rude to her. Her words, "He spoke in such an abusive tone, like he was yelling at me". She's super sweet and a non-complainer, for her to tell me that to as soon as I arrived at the apartment is a statement in itself. I called the main office for the landlord company to issue a complaint and they gave me another number and a contact person above the front office guy's head. When I called the given number, I told the person who picked up what happened and who I was looking to speak with. It just so happened to be Mr. Rude. He basically told me she was lying and kept trying to talk over me like I am some sort of child. Ultimately he ended up apologizing and to make sure I didn't go over his head to his boss he had the maintenance guy come over and fix what he could. He did a good job on the wall but the stains are here to stay... "Sorry man, it's just a bum deal" I think were the exact words when I asked about the stains. Yes sir, it sure is a bum ass deal. Speaking of bums, there is a bum community on the other side of the fence, underneath the bridge, literally right next to parking garage. When you walk out of of the building to walk to downtown San Jose you will always see them. It's awkward to say the least. 2) I went away to Florida for Labor day and didn't come back until the the 2nd. I didn't pay my rent before leaving and forgot to move money around my accounts so I could pay my rent online. Big oops. I did an ACH wire transfer (3 business days) on the 4th when I got home from work and accidentally sent it to my TD ameritrade account instead of the Chase account I use to pay my bills. Bigger oops. I get home from work on the 5th and find a note in my door saying that if I don't pay my rent by the 8th they are going to send this to the lawyers and start the eviction process. WTF?!?!? Mind you it is Friday and the 8th is Monday. I ran to office to tell them that I had wired the money incorrectly and that it would take 3 business days (if it even posted on Monday) to wire the money back from my TD account to my checking account. Trying to figure out a different solution, I told the rent lady that I have my commission check coming on Wednesday (easily a few months rent) plus my regular pay check on Friday. I can pay this and next month's rent then if she can cut me a break. She told me too bad, I will have to cover the lawyer fees if I paid after the 8th ($700-800). Her best advice you ask? Use a credit card. To which I say. I don't have one lady, I pay CASH or I don't buy it. Try it some time. To Legacy Fountain Plaza I say, Thank You for being unhelpful, over promising, under delivering, and making my first California living experience all around unpleasant. You suck. I will be moving to Villa Torrino a few blocks away where rent is slightly cheaper, with the same amenities, no bum village next door, and a more convenient location relative to downtown San Jose as soon as I am able to. Special shout out to the parental units for helping their boy out.
Very good place for permanent accommodation.