I have lived at Sierra Pointe for about a year and a half now. The apartments are very spacious and are very reasonably priced for what it comes with and location wise. It is clean and off the main road so pretty quiet. Although there has been 3 managers in the past year, they have all been helpful and nice when I come in. Water shut offs do happen but I have gotten a notice beforehand every time. I know people are more inclined to write a review when disappointed with service and that is understandable but Sierra Pointe has been one of the best places I have lived. I enjoy my apartment and plan to renew my lease.
I moved into this complex on a 12 month lease in July of 2014, and if I had written this review within the first 2 or so months of living there I would have given it at least 4 stars. Leah, the manager/owner/whatever at the time, was always polite and on top of things. She knew me and my roommate at least by our apartment number, she was always happy to help and to listen and she seemed to genuinely care about her tenants. When the management changed, everything went to hell. We had issues with water leaks from the beginning, especially in the bathroom and the adjoining wall of the kitchen, but they only continued to get worse over time. Instead of stepping up their efforts to fix the leaks, the new management did basically nothing. After a few months we were coming into the office at least once a week to let them know about the leaks (whenever the office staff were actually in the office during their stated hours, anyway). Usually they would send the maintenance guy within a few days, but after he had been to our apartment 20 times for the same leaks and done 20 different things that he thought would take care of it, I really think they should have called in a professional. I have nothing against him and I do think he tried his best, but he was never able to fix the problem. For months and months there was a good chance that if you needed to use the bathroom you also needed to bring a bowl to hold over your head to catch the dripping water. Our food was repeatedly destroyed by the water dripping down the wall behind the cabinet and flooding the shelves. Both my roommate and I began having unprecedented breathing problems that we think may have been the result of mold in the vents. The apartment was basically unlivable by the time we finally got out. Along with all the water damage and the constant humidity and smell of mildew, the water brought bugs. I spent a week at home away from that apartment because it was just so bad, and when I came back some kind of bugs had formed cocoons all stuck to and in my sheets. I had to throw all the bedding away. And these cocooned bugs were in addition to some other, tiny bugs that were just everywhere from shortly after the time we moved in. We told the office about those bugs from the beginning and they did nothing, so we bought our own bug spray and basically fumigated the apartment with it but it never really made a difference. We learned to live with those tiny bugs because there was no getting rid of them. Overall if I could give less than a star I would. It started out seeming like the perfect little place for college freshmen, affordable but livable and even with a few amenities. It quickly became a complete nightmare, not worth the rent and not worth your trouble. And to top it all off, they've just hit me with a debt that they sent to collections without ever even trying to bill me or my roommate. My credit is now screwed over $500 that they never made any attempt to ask me to pay them. Don't be fooled by the price, these apartments are only a good deal if you like inconsiderate staff and don't remotely care about your quality of life or anything you own.
The Sierra Pointe Apartments are very poorly run. There are several problems ranging from the actual apartments to the lack of attentiveness of the staff. The AC unit is turned off during the winter. This is fine in states that have a cold winter. However, this being Arizona, we do not. This means that, each year, tenants must deal with 80+ degree homes for several months per year. I had an extremely hard time sleeping on several occasions, because it was just too hot. This was not mentioned to us when we originally moved in. It is not stated in our leasing agreement. They just turn off the air conditioner, and you just have to deal. No security. There have been several bike thefts, a vehicle was stolen, and a vehicle was broken into (this is just what I know - I'm sure there has been much more). They do not take any steps to deal with this, nor do they care about it. When my vehicle was broken into, the extremely rude lady at the desk blamed me (even though the car was BROKEN into, not left unlocked). With all of these things happening, they can't be bothered to even put chains on the doors. There is rarely anyone in the actual office to answer any questions/take rent checks/etc. They rarely answer the office phone - meaning that they just do not care enough to be in contact with anyone. Also, if they take a package for you it is locked up in their office. They often do not even let you know its there. One day, I just walked into the office and the lady was talking to a maintenance man so I just found my package in large stack of packages - she never asked me what I was doing or anything. They leave notes on the door all of the time about the water being turned off, and it will be dated 2 days prior to the date the water will be turned off, but it isn't put on the door until the day prior or the day of. They just pretend that they provided adequate notice. The apartments themselves aren't terrible, provided that the power/water hasn't been turned off for no reason. Hot water often doesn't work. The water from the tap is clear and has white things floating in it. The apartments are definitely NOT worth what you pay for. It is $10 a month to have a covered parking spot, which they do not monitor. If someone takes the spot you pay for - too bad. The one positive is that the maintenance crew is very nice and effective, when and if they can be contacted. Do not live here, trust me.
I've lived at Sierra Pointe for almost 3 years now and have never had as much dissastisfaction as I've had now with the management. It seems that it's changed about 3 times over just this past year. They advertise their apartments as having both A/C and heat. They do, but you have no control over what is running as it's set complex wide. For the past week it's been in the high 80's and is scheduled to hit 90 within the next few days. You would think that they would have turned on the A/C by now, but they have neglected to do so leaving our apartment hot and uncomfortable in the evenings. When I visited the office a week or so ago we were informed it would be turned on by the end of this week. Well, after having to call the emergency hotline for our complex because the office isn't actually following their posted hours, I found out the A/C will be turned on on the 7th. More than a week from now. So much for "the end of this week"! No one from this complex seems to genuinely care about their tenants or their wellbeing. I would strongly advise potential tenants to look elsewhere as the high management turn over and no sense of care for the residents makes for a stressful living situation. The only reason why I gave them 2 stars is that the maintenance crew is very nice and prompt to repair when they can.
Lied about rent and amenities for unit, the provided internet is good if one person wants to watch netflix and no one else is connected to the internet, otherwise it is too slow to be considered an amenity and we had to buy extra internet and an extra router. A member of the house had been in residence for 3 years, and when I signed on my lease they insisted that the rent was supposed to be at the oldest standing contract - making the signing of multiple leases irrelevant. The office staff are unfriendly and incompetent bureaucrats and are only interested in getting bodies in their homes - and again, flat out lied to me about what the cost of my rent should be. At the time I made the apartments aware of my intent to move in, July 2015, the cost of rent was $399/month, and when my lease was drawn up, 3rd week of August 2015 (lease to start 1st September 2015), the complex was offering rent at $320/month. When I asked about it, one office worker told me that all bedrooms were based off of the oldest lease to the physical address; and the other worker, who was not present for the 1st explanation, told me that "the price for rent is based on when you declared your intent to move in". I had not signed any contract, paid a deposit and I was not committed to this property in ANY way, but they insisted that this was correct. Sadly, I didn't have a property lawyer present, and by the time I did ask one, I had already signed the lease, making me stuck in to a b.s. contract for a year. $948 dollars they stole from me by lying and deception. Emails and voicemails are responded to with about 25% efficiency, having called in 4 times for numerous repairs and only one of them being responded to. The rooms, which are supposedly individually leased, are not taken care of by the landlords until all 5 rooms are vacated - no washing, no cleaning, no upkeep whatsoever, so if the person who moved out before you, the complex doesn't take care of the prior person's mess, and we all know how unreliable people are about cleaning house before moving out. They're not, at all. I had to throw out the previous tenants clothes, some furniture, and wash foot prints off of the wall, so boo to the prior person in the room, and even bigger boo to the company for refusing to take the *month* in which the room was empty to do any sort of maintenance. I *cannot* stress this next point enough: DO NOT LIVE HERE, unless you're a first semester college student and don't know any better, find somewhere else to live. Live in the park right across the street, the dog park 300 meters south of the complex, live with your parents, live ANYWHERE else. Triple fart minus, is my end grade for this sloppily run, dishonest and degenerate apartment complex.