Do not move here!!! Hot water was finally gained at this complex after many, many months of incompetent maintenance staff supposed fixes. However, I now get to deal with random pipes busting and cutting water off for my building! This is an old complex, so if you're planning on moving here, please prep yourself for these occurrences. Another update on parking: it still sucks. No amount of apologies will help when you have to have friends park in the neighborhoods far from the complex(0 guest parking). I personally decided this complex was not worth staying in and for anyone that's curious... you have to give 60 days notice and pay 1 months rent to get out of your lease(that's 3 months of rent). Do not live here unless you are cash strapped.
I had a good living experience there. I have found that parking is a bit difficult, if you have more than one car. But if you are single, it is great!
DO NOT MOVE HERE! Moved in on Sunday and got towed that very night. Ashley Vance is the manager and she isn horrible. I've talked to several neighbors and we all agree this place sucks. This management company recently took over and everyone hates them. If I had known this before hand, I would not have moved here. They're super nice and all smiles before you sign a lease. As soon as they have your money, completely unprofessional and incompetent. I didn't know you could review apartments, but check them out on yelp. Reviews are horrible. Find a place that won't find ways to hit you with hidden fees.
This apartment complex when it was Prado was wonderful, great friendly staff and an awesome maintenance team. Since Sofi has taken over maintenance requests get ignored or delayed for weeks. The landscape has gone down, with grass that is brown and wilted flowers that don't get pruned. There is no consistency of personnel in the office, they have been here since February and the manager changed, the office people has changed so many times I can't keep up. I have had a sink that drains badly for weeks and the office lady told me to just use the other bathroom. I pay rent for two bathrooms so they should both work. It is unfair for tenants to be caught in a lease with a company you liked and then change company but you are still bound. If a management company doesn't do their end of the bargain tenants should have a right to leave without penalties.
When TGM Prado was the owner of this community, I would have rated it 5 stars. The office personnel used to establish personal connections, the maintenance used to come by to fulfill all of your requests in a timely manner, and the grass used to be green and neatly trimmed. Since Sofi has taken over, the office personnel seem out of it, tired, and don't bother forging positive relationships, they can't even distinguish which apartment is which, for example, the apartment next to mine has installed an additional air conditioning unit, however, I received a letter informing me that I was not allowed to install additional A/C units and that it will be going on my file. In addition, tasks that you request maintenance to perform, take weeks to even be responded to. Also, the fresh baked Mrs. Fields cookies have been replaced by bland applesauce and trail mix. It used to be so nice here, my family used to be friends with the office personnel and maintenance, and we could enjoy everything here. I pity the amount of effort Sofi has put in to making their tenants happy.