Jun 18, 2010
I had just the best experience dealing with Archstone Willow Glen. I met Kim Taylor on a walk-in to the leasing office and she quickly showed me around the avaialable apartments. The property is nice. Fairly new and well maintained. Apartments are nice size, lots of storage, open floor plan, W/D in unit and a lot of awesome community features, good appliances. NO ASSIGNED PARKING. Holding the apartment was quick and so that was holding return within 72 hours. Found a bigger 1 BR in a nearby community.
A Google User
Sep 13, 2010
Being a seasoned apartment hunter it is always hard to trust the words of reviewers since many times they go on to either sing unrealistic praises of the property or make it sound like a hellish experience. I will do my best from my own (and my wife’s) personal experience with Archstone after 1 year of residency. Pros: - Nice/new apartments with full sized washer and dryers. We had a 2 bed/2 bath that had a nice lay out in terms of floor plan and design. The living room was large enough to comfortably host small get togethers with friends and family. - Grounds are nice and well kept, with exception to dog urine stains about the lawn (but I blame the dogs more so than grounds keeping). - The leasing office was always friendly and courteous. We have never had any issues with the staff or the times we had to call (or e-mail) maintenance. - With a few exceptions to some rowdy neighbors who recently moved in, most of the other tenants are quiet and respectful. It is always hard to judge an apartment by this quality alone since it is a hodgepodge of people who come in and out. - Although we never had pets I can tell you this place is SUPER pet friendly. I may not have any official numbers, but I am pretty sure there are more dogs than people in residence at Archstone. Cons: - PRICE/ RENT CONTROL. My wife originally moved in last year with a decent rate. It was a little more on the more expensive side, but these were understandably nicer apartments. However, once we got back from our honeymoon a few months ago we were greeted with the newly proposed lease agreement raising our rent $300 per month. I couldn’t help but laugh it was that ridiculous. $100, fine. $175, cutting it close. The total rent per month would be more than the mortgage my friend was paying on his house! The office tried to meet us half way, but it was too late by then and even the leasing officer was surprised to see that substantial increase. It turns out we weren’t the only couple forced out since a neighbor of ours in the same building was having his rent raised more than ours. Conclusion: If you feel like you want to spend the money for the amenities and risk the raise in rent, by all means. I understand it is a renters market, but to raise rent that much is laughable. Archstone of Willow Glen is a nice gated community, but I just can’t justify the cost against the returns. For this reason a would-be 4 star review is 3-stars.
A Google User
Dec 12, 2009
The customer service at this place is wonderfully attentive. Marlon in the maintenance dep. is prompt and cheerful, very helpful and well-informed about the building. The maintenance manager, I think is name is Azvaldo, also called me to follow up and provided lots of information and solutions to any problems that I had. So far everyone at this complex has been extremely helpful and very prompt in responding to my phone calls. Love it! =)
A Google User
Jan 16, 2008
I have never seen a dog in the pool, so I am sure those people are long gone. College kids must also be out, because I swear it is a ghost town. I have never stepped in dog poop either. For the most part this place is clean and quiet. However, the mantienance leaves alot to be desired. They have a hard time keeping thier staff, so the one great maintainance guy is very busy. If you ask the office to fix somethig it takes several days and maybe a few weeks if it is minor. The front gates are often broken for days which makes me concerned for safety (F.Y.I. during the summer some of the residents from the other side of the creek hop the fence that separates the complex, go throught the dog run area that is unlocked, and use the pools), the bbq in the front pool has been broken since the day I moved in, the lights in the front spa are out, the back spa is unheated (but the bbq works), and my wonderful gas oven that made me sign the lease has to be kicked to get the gas to turn on. As far as your neighbors go... Mostly they are professional people in their thirties. Everyone keeps to themselves for the most part. I once needed an egg in the middle of a recipe and went knocking on doors. No one answered and one man refused to open the door prefering to talk behind the safety of it. So I was sure that if I ever was murdered in the hallway I would be ignored while people listened to my screams without even calling 911. So, if you are looking for a community of people that you consider your friends rather than your neighbors this is not it. If you are looking for a place to keep you safe from the many stalkers you have this is not it. If your looking for a place with the best in amenities this is not it. Otherwise, the rent is great for the size of the apartment in comparison to other "luxury" communities in the area (which is probably why the maintainence has suffered), the place is well manicured and it is fairly quiet.
A Google User
Jul 28, 2011
They raised rent after our year lease over $300.. not worth it!!!