This is my review of my four year residency. I experienced three changes in management but it has noticeably declined since Kim Laney Blohm left. Rent was affordable back then but the rent here has increased 30% since 2014 with no explanation! These apartments were built in 1976 when asbestos and lead based paints were used. The heating and cooling systems are old and it will be cold in the hallways in winter. I had to weather strip my doorway to close the many gaps to improve sustainability. The elevator is old, slow and needs replacing (with mobility impairment, I had been disrupted with many service interruptions). The walls and doors are thin as I frequently heard my neighbor's kids run through the halls and the many long conversations held outside their front doors. Multiple garage leaks and leaks in my lobby resulted in water stained carpets. (It also explained the water randomly shutting off.) Two years ago I came home from burying my father to a flooded apartment caused by the kitchen sink backflow from my upstairs neighbor. Needless to say, my neighbor's food was unappetizing. I had to be put into a hotel. Social events and monthly newsletters were discontinued since renovation resulting in a lack of community and effective communication (see barren sad-scape photo). Resident portal hadn't been updated in four years. I still was unable to pay rent electronically or by auto deposit while living in the gateway of Silicon Valley. On compliance, management returned my final security deposit more than two weeks past the 21 days required by law which makes me question their conformity. And the laundry! Laundry hanging from balconies (see photo) is prevalent and unsightly. Seriously, do you really want to look at your neighbor's sari, towels and rugs? It likens the apartment's appearance to that of a tenement or row house. This after a boastful major cosmetic upgrade? I should note that management failed repeatedly to address its own violation of community policies as well as other issues which would lengthen my review., e.g., see photo "This Building Smells Like Pee." A lack of responsiveness and enforcement results in blatant disregard and apathy. In sum, Waterstone Apartments, a PUR property and a subsidiary of The Marcus and Millichap Companies, needs necessary improvement. Note: Photos on Yelp.
very spacious and good location.
I am gonna make this straight and to the point: DO NOT MOVE HERE!!! Management is worst. They talk to you really good when you come here for home. Once you moved they never care for you. They come with all new rules according to their wish. Current management is really worst and they don't care for the residents problem. Unfortunately my lease is till DEC. I will for sure move out of here after lease. I don't recommend this apartment especially for the rent they are charging.
I am living here for about 3 years. This place is at very convenient location. Close to BART, Foodmax, Target, Indian Grocery store and many other shops. The 2Bed apt (980sqft) very spacious and has good lighting. Bigger hall, walk-in closet, storage space and other things you need. The flooring in Kitchen and bathroom is wooden which is helpful during winter. Our unit is fully upgraded: new carpet, microwave, kitchen appliances, new bath tub, etc. Laundry is across our door. Rent is also lower comparatively and so we are happy. There are parking problems. There is a kids playground. The staff are no where close nice and friendly. Current manager is very rude and don't listens to residents' concerns or solves any problems. All they need is way to get more money out and stick to their rule book. I appreciate being legal but there is very thin line in being legally correct and being rude. I am stuck here for one more year. Previous staff and property management were really good, and with that impression I renewed my lease, and now I regret.
WORST!!! Will rate 0 if available