Thank god we haven't move here yet . I applied for one of their rentals units and we had done everything they asked from us . So on 4/07/16 we turned in all the paper work and Lynsey Told my wife that it will take a couple of days . We had been calling since 4/07 afternoon due to we gave everything they asked for (we thought) on 4/5/16 but apperently we for got a form and turned in on 4/7 and we were told that Lynsey will have an answer for as by Friday afternoon . We been calling since yesterday night and Amit apperently the assistent manager told my wife that Lynsey will have an answer for as today 4/9 because she was off Thursday and Friday and is 315pm on a Saturday and we haven't heard anything from Lynsey . We had called and left them like 4 massages and haven't heard anything at all . So the last massaged we left was if we didn't hear anything today before they closed will be there tomorrow to pick up the holding deposit and hopefully the money orders for the credit check .
Overall nice & safe facility. A bit old apartments so don't expect up-to-date appliances etc. The Staff response (most essential part) is mixed. I've been living here for 6 years and have seen varied attitude. Sometimes they will ignore you as if don't care , sometimes it will be fine.
We've been in this apartment for 1.5 years and the water problem here is going from bad to worse. There is always some kind of a problem with water, sometimes they turn off the water supply, and at least once a month the hot water supply is turned off for days together and the problem isn't even acknowledged or addressed and mind you this keeps happening to buildings 2 and 3, not sure if other buildings are experiencing the same problem or not, which makes it worse as the management doesn't care much as it is just a few buildings that are affected. Worst part is we're not even informed about the hot water supply being turned off. Today is Christmas Weekend and we're sitting at home waiting for hot water as usual it was turned off without any notice. Imagine taking a cold shower in winter when it's freezing outside. The management is least bothered when we called them all they had to say was we can't get ahold of anyone from maintenance. That's not the kind of reply we are looking for. Very upset with the customer service , we deserve better service considering the hefty rent we pay!. The issue that is concerning here is the frequency at which the problem is happening, if its a known issue should it not have been fixed by now? especially when we had mentioned repeatedly that winter was close. Some of the days over the past few months where there have been issues with the water supply: 01/01/2016 12/26/2015 10/16/2015 10/17/2015 And in 09/2015 for nearly 1 week
This is my review of my four year residency. I experienced three changes in management but it has noticeably declined since Kim Laney Blohm left. Rent was affordable back then but the rent here has increased 30% since 2014 with no explanation! These apartments were built in 1976 when asbestos and lead based paints were used. The heating and cooling systems are old and it will be cold in the hallways in winter. I had to weather strip my doorway to close the many gaps to improve sustainability. The elevator is old, slow and needs replacing (with mobility impairment, I had been disrupted with many service interruptions). The walls and doors are thin as I frequently heard my neighbor's kids run through the halls and the many long conversations held outside their front doors. Multiple garage leaks and leaks in my lobby resulted in water stained carpets. (It also explained the water randomly shutting off.) Two years ago I came home from burying my father to a flooded apartment caused by the kitchen sink backflow from my upstairs neighbor. Needless to say, my neighbor's food was unappetizing. I had to be put into a hotel. Social events and monthly newsletters were discontinued since renovation resulting in a lack of community and effective communication (see barren sad-scape photo). Resident portal hadn't been updated in four years. I still was unable to pay rent electronically or by auto deposit while living in the gateway of Silicon Valley. On compliance, management returned my final security deposit more than two weeks past the 21 days required by law which makes me question their conformity. And the laundry! Laundry hanging from balconies (see photo) is prevalent and unsightly. Seriously, do you really want to look at your neighbor's sari, towels and rugs? It likens the apartment's appearance to that of a tenement or row house. This after a boastful major cosmetic upgrade? I should note that management failed repeatedly to address its own violation of community policies as well as other issues which would lengthen my review., e.g., see photo "This Building Smells Like Pee." A lack of responsiveness and enforcement results in blatant disregard and apathy. In sum, Waterstone Apartments, a PUR property and a subsidiary of The Marcus and Millichap Companies, needs necessary improvement. Note: Photos on Yelp.
Love the BIG hall, good community with 90% Asians. Quiet place and very close to Fremont Hub.