I live in this community and I am extremely unhappy with the management and I would NEVER EVER recommend this community to anyone (not even to my worst of enemies). The management is very arrogant and is least bothered about maintaining the community and does not care about the issues faced by the residents. Here are some highlights of what you can expect in this community: 1) Poorly maintained Washer/Dryers (in common area as there is no washer/dryer inside the apt). 2) The leasing office agents are so arrogant that you can almost never come back visiting them without an increase in your blood pressure. 3) The management is money minded and wants to milk money with steep rents which is not worth for the poor quality of the apartment home that you get. 4) The fittings in the apartment are several decades old and the apt I live is plagued with termite problem and rodents. 5) Rodents find this apartment a safe place to live in winter and they enter the apartment through numerous open pipe lines which are rodent friendly. 6) Something or the other breaks apart in the apartment every now and then and you'll be busy calling the management numerous times (don't forget to check your Blood pressure after trying to talk to them). 7) Poor security (especially for the units adjacent to Bidwell Drive) - the open areas are dimly lit and is a safe haven for people who want to drink, smoke and keep ogling at the passing residents in a scary way. 8) This community is not a gated community and this makes it a great place for homeless people to enter and hang around in open areas and sleep near the stairs and elevator areas. My lease is going to end in first week of March and I am supposed to get a lease renewal notice 1 month prior to lease expiration date. Since I did not get the renewal notice till this moment, I called the management to enquire about this. I was told that I will not get the lease renewal notice and that I may get it anytime in the future (God knows when) depending on the management's study of the market. Until then, I will have to stay on month-to-month lease at the same rent it seems. There is no word from the management on when I can sign the new lease. The point here is, the management wants to stretch and force me to start the lease around June (summer time) so that I will have to face a steep increase in rent. This is daylight robbery by Waterstone management. I heard lot of people living in my community raising similar concerns with this lease renewal scheme. This is totally unacceptable and an unfair business. Waterstone at Fremont - "Never call us home!"
I completely agree with other reviews here. The current pinnacle management staffs are very rude. They don’t think you are their customers instead they treat you as if they rented out the property for free. Lucky that I moved out of this property now. They never pick phone calls to answer customer queries and pretend like they are always busy. They shut off water 2 / 3 times in my block without any prior notice. It's really terrible and the management won't do anything about it. The manager doesn't talk to the customers when customer requests to talk with her. Note for property owner/pinnacle headquarters: You see more people moving out this apartment complex if you don't change the management staffs.
I am gonna make this straight and to the point: DO NOT MOVE HERE!!! Management is worst. They talk to you really good when you come here for home. Once you moved they never care for you. They come with all new rules according to their wish. Current management is really worst and they don't care for the residents problem. Unfortunately my lease is till DEC. I will for sure move out of here after lease. I don't recommend this apartment especially for the rent they are charging.
I am living here for about 3 years. This place is at very convenient location. Close to BART, Foodmax, Target, Indian Grocery store and many other shops. The 2Bed apt (980sqft) very spacious and has good lighting. Bigger hall, walk-in closet, storage space and other things you need. The flooring in Kitchen and bathroom is wooden which is helpful during winter. Our unit is fully upgraded: new carpet, microwave, kitchen appliances, new bath tub, etc. Laundry is across our door. Rent is also lower comparatively and so we are happy. There are parking problems. There is a kids playground. The staff are no where close nice and friendly. Current manager is very rude and don't listens to residents' concerns or solves any problems. All they need is way to get more money out and stick to their rule book. I appreciate being legal but there is very thin line in being legally correct and being rude. I am stuck here for one more year. Previous staff and property management were really good, and with that impression I renewed my lease, and now I regret.
DO NOT make the same mistake as me: In looking for apartments in Fremont, I figured that a couple of negative reviews are the norm for each place. After all, how can a business please everyone? Well in my 7 months at the Waterstone at Fremont, they can't seem to please anyone. Currently I have had ants and silverfish ever since I moved in. They keep telling me that during the warm season, the ants move to find food. Now that it's the cold season, they are telling me that the ants are coming back. After 3 visits from the exterminator and twice weekly Raid sprays from me, the insects are still here. It would be so bad if the ants weren't in my cupboards where my dishes and cups are! All food is either stored in airtight containers or in the fridge. I did that thinking that they won't come into my place, yet the ants are still here. Management's explanation is that the ants are attracted to even a single crumb of food. Somehow I think I'll be having insects in my cupboard until my lease runs out. After the rains, I found a two-foot long crack next to my bedroom window. Looking closer, I can see the crack runs from the ceiling down to the floor. I can clearly see the Spackle and paint that they used to cover this crack. I am not a civil engineer, but I can see that crack existed before I moved in. Today is January 14th 2013, and the Elevator permit expired December 15th 2012. I have personally asked the UPS delivery man, the Comcast cable guy, and the USPS woman why they take the stairs. Their answer? They're scared that the elevator might kill them. about 50% of the time, when you step into the carriage, it drops a an inch or so before the doors close. When the annual resident survey came out, I noted that many people felt unsafe using the elevator, yet I have not seen a change in it while using it. I walk up 3 flights of stairs daily rather than use the elevator. The ceilings are pretty thin in my building. I have been trying to walk as soft as I can ever since my downstairs neighbor talked to me about keeping his son up from walking too hard. After two more conversations, I have explained to him that I am walking as soft as I can. Yet he can hear me most of the time. I can sometimes hear people walking normally in the hallways outside my apartment door. I do not have any reason for this other than that I believe the ceilings and floors do not have adequate insulation. Aside from those things, here are the pros: -Awesome neighborhood location(close to shops) -Friendly management -Laundry/Garbage chute are very close -Safe neighborhood -Built-in microwave with stove in apartment For me, it is a no-brainer that i will NOT be renewing my lease. also, in looking at the past reviews, I will not be expecting my security deposit. In fact, I am so upset at this property and its management that am seriously considering paying the $1,520 penalty to terminate my lease early. Please, Please, PLEASE heed these negative warnings and look somewhere else!