I love the villages of chartley. The staff is professional and amazing, whenever I need any type of assistance they were there for me. The neighbors are friendly and the property is beautiful and clean. I great place to call home.
I have been living here for going on six years .. This is the worse place to live if you are in the area the prices are jacked up for TRASH!! We have been having a mouse problems for about 4 years they send the terminx guy which is a joke to just sprinkle some crap on the floor and leave....but don't fix the damage done by the rodents ! I have holes in about 3 or four spots on my floors they came and patched them about 4 years ago and now they could care less ... I pay for a washer and dryer unit and have been able to use it only 1 time for the month of November despite me calling them to ask when I will be able to have my washer fixed so i can have clean clothes for work and my child have clothes for school! At this very moment I called on Friday night because my floor flooded and my washer broker and a part needed to be ordered called Monday parts not there Tuesday parts not there Wednesday part is in route and they will fix it soon as it gets there maintenance is 24 hours supposedly it is now Thursday Christmas Eve and guess what NOTHING! The new management that had taken over is absolutely HORRIBLE... I know before if you renewed your lease they would steam your carpet guess what almost six years and NEVER . I put in a ticket order back in the summer letting them no the paint in my bathtub was chipping ... Has never been resolved !! SAVE YOUR MONEY AND RUN FROM THE PLACE !!! CHARTLEYTOWNE APARTMENTS are infested with mice the staff is rude and the maintenance is LAZY
I moved in fairly quickly so my apartment wasn't really finished. The night we moved in my car got towed due to expired tags (we got an extension but they don't ask any questions...they tow for the most stupid issues. They're ridiculous about parking because there aren't enough parking spots... so if your tire touches the line in the SLIGHTEST bit, theyll tow you. They do anything to get extra money, there are about 5 or more unused spots because in order to use them you have to pay an extra 40 bucks per month. We were told rent was a little over 900, then once our second months rolled arund a bunch of other fees were added (we were under the impression that this was all included in the rent NOT in ADDITION to). My one year lease is almost up and my apartment still isn't finished. My bathroom floors looked horrible. They were dirty and raggedy. The doors were busted up at the bottoms. My kids bedroom window didn't have a screen. My stove had old burn marks from the previous tenant. I was told I couldn't get a new stove, someone would clean it. About four months later they finally replaced it. They told us WHY we had chipped paint and dents in our closets instead if FIXING them. The stopper in my tub STILL doesn't work after they acme THREE times to "fix" it. Screen door doesn't close all the way AND had a hole, so they replaced JUST the screen. We had bugs due to being on the ground level. We called and asked if they had exterminators, we were told they do, but only upon request. My kitchen light sometimes turns on, most of the time doesn't, they have yet to come and change the bulb. My kids bathroom sink is difficult for them to turn on. They came to "fix" that and it's sill just as difficult and after thinking they turned off the hot water in that bathroom, I discovered that now the temperatures are backward (what should be hot is cold and vice versa). NO storage space, and the tenants that did have storage closets were ordered to empty them or there belongings would be trashed. The apartments are too small not to have a storage unit. Oh and God FORBID you rent is ONE SECOND LATE, they put green, yellow, pink, red, and/or blue paper threatening to evict you of your rent isn't paid within a few days. Keep in mind it is NOT the court notice, it's STRAIGHT FROM THE LEASING OFFICE. Once they even taped everyone's court notices to the BUILDING door. I say ONCE, because after that, I gave them a piece of my mind and now they kindly place things in envelopes or nicely fold them. Communication goes NO where. You can inform them of a hardship and they'll seem understanding and the very next day, the harassment continues as if that'll get them the money faster. Then, they send a letter of congratulations stating that you CAN in fact, renew your lease lol. The pretty paper they write their threats on costs money, so does the new DOG PARK they built. There isn't a decent plaground for children to play on, but they built a DOG PARK. Nice to know that's where my rent money goes. Not to fix what the PREVIOUS tenant damaged in my home, but to build a dog park. I REFUSE to live here a moment longer than I have to. They are unprofessional, the management doesn't know how to repair anything so they make excuses, these buildings look horrible. Reminiscent of the projects. Rent is WAY to high for this poor quality. RUN THE OTHER WAY. If you get him after 5 you'll have to more than likely park on another street. Oh and they replaced my scratched up sink, but months later when they FINALLY came back to "finish" my apartment, they said they wouldn't replace the sink in my kids bathroom. Pretty much everything that's been damaged was poorly patched up...or left as is. DO NOT MOVE HERE. SAVE YOUR MONEY.
not good at all.....Apartments condition is like hell. floors make too much noise. Maintenance service is very very slow. Too much noise
Run away from this place!!! Although management office comes off as polite and welcoming, the actual service that's provided is shady... I've had squirrels running around my bedroom ceiling and management hasn't done anything about it, even though I have put in many requests. I have been forced to sleep in my living room, because of all the noise the squirrels generate. They need to seal off any opening that the squirrels are coming through, but it doesn't look like they want to spend the money to fulfill their obligation!!! On the flip side, management takes every opportunity to penalize you. Even under difficult circumstances, they don't show any mercy. This would have been difficult but tolerable if they actually were the decent when it comes to providing service, but they're only focused on making money right away. They will tow your car for minor infractions without even giving it a second thought.....just horrible!!!