Worst apartment I have ever lived in! I don't know what the management is doing; you just see the staff changing like every month! and they seem to be doing nothing! They only "sometimes" take care of new tenants and once you start living here, nothing is taken care of. When we applied for Carlyle they asked for application and reservation fee to lock the price; they said they will contact us if a unit becomes available; and then nothing.... we called after a while and they said the leasing staff has changed and we cannot find your application! We had already lost our opportunity to go somewhere else and we felt being fooled for paying those fees upfront...... anyway, we ended up in a unit not similar to what we had reserved.... And now as a tenant, you could guess you would not get any service! The mailing room hours is ridiculous and changing everyday! Even if your package has been signed by one of the staff with a good chance it will be lost; they not only won't take any responsibilities but seem to be bothered when you ask them to look a second time. I ordered a "surface pro laptop" once and could only found it by chance thrown on the floor in the middle of the common room! No notice.. nothing! I was just soo lucky! The maintenance staff never repaired anything; we just learned to cope with things or repair ourselves! They don't tell you how much on top of the rent they will bill you; but literally you have to pay $200/month more than your rent for heat, trash, water, sewage, service, etc... and the heat is shut off randomly many days during the winter (like 5,6 days/month at least). Many days, the hot water runs cold when you are taking shower. The staff just pretend everything is going smoothly and you are the only one who looks frustrated; I have lived in several apartments before and never complained. I lived in Broadview for two years just on the other side of the street and it was just so much more organized and welcoming. The only reason I moved to Carlyle was the washer/dryer inside the unit and the bathroom being outside the bedroom but I shouldn't have done so!!!!!! Forgot to say, it's expensive for no reason!
1. To conclude, this is absolutely worst rental building I have ever lived in. 2. heating system often not working, however you are still being charge up to $200 a month for fuel. 3. there are a lot of extra fees on top of your rent, Sewer, Water, Gas, Trash, Service, etc... 4. if you are 1day late on payment, you must pay $75 late fee. 5. You most likely won't have hot water in the morning/evening when your neighbors are also taking shower. 6. There are rats coming out from the heater.
The Carlyle truly does not deserve a single star. Constant turnover in the office makes it very difficult to get to know anyone or develop a sense of community. The ones that do stay, really should go. They are not helpful, don't want to open the package room, pretend they don't know you , and work really hard at being surly. They are more concerned about the placement of the balloons tied to the outside door. Underground parking lot is virtually impossible to manipulate, spaces too small, concrete beams everywhere. Lastly, while maintenance personnel is on site during the day, they are not able to repair the most common, apartment type problem, clogs and leaks. I would take a bit more time and look for another complex. Nothing here to really attract you to come on in!
The apartment building has mice which can be dealt with by closing the inlets at the heaters but the management is worser than any pest in the world. Not all but 1 lady is Rude! Cheat! Mean! and Racist! I left the place in 1 year! I once saw her cheat a poor chinese fresher as he didnt give the notice of 3 months to leave; he was late by 1 day! and she extended his lease by 1 year! DONOT GO THERE!!
THe location is good. There is a restaurant in the first floor of the building which makes the north part of the building smells like a sandwich all day along. Terrible enviortment. The rental office is ridiculous as well. Price varies all year along. Once you move in, there is nothing you can argue with. Maybe just after two days after you move in, you will find someone else's rent is hundreds of bucks cheaper than yours...for old resident, the rent increases like 15% per year..there is no way to argue