DO NOT MOVE HERE! this place is a total scam. i wouldnt be surprised if the employees were the ones writing good reviews. this is a terrible place to live. for the amount of money that is charged, it is not worth it. the apartments are big and cute, but that's it. it's not safe, there is no lock on the lobby door and anyone could come in. my neighbors and i have had packages stolen. there are mice. dont do it to yourself.
This place Is an absolute nightmare, not only is it infested with roaches but the staff here is so rude and unprofessional, I just had a female security dispatch agent working night shifts hang up on me and be rude when I told her someone has broke into the main lobby glass door in our apartment this is not a safe place at all. The management here does not care about you or your safety, this place is not worth it do not let your friends, family or yourself go through this experience. This is the worse property I ever lived at. I would never renew or refer this place. I put in my notice to vacate and management told me I couldn't use the gym, pool or any amenities and I paid the amenity fees through my months here. The customer service is horrible, they do not want to keep their retention they lack the knowledge in property management Please these reviews are real do not waste your money or time I'm so upset I regret it so much
If you want to freeze in the winter (even fall), and burn in the summer, Frankilin Park at Greenbelt station is an excellent choice!!!! Since I moved to here I never could get A/C and heater working…. I mean NEVER worked more than 10h. After this period the system just stop… The maintenance service is just horrible. They are not committed to fixed the problem. They always send me someone with a buck in my unit to take water of the system and relive the pressure. The problem is I am sure something needs to be replace… however they never fixed properly… Maybe to save money, or maybe because they are not able to make it, or they are lazy???? I am paying the electric and gas bills from another units, since I don't have this amenity (A/C and heater) working in my unit. The maintenance center even sent an "engineer" here around 5X to fix something outside the unit, but sincerely I think this engineer just make a makeup there…. Then, if want to leave in the SUN on summer and in an iceberg on the winter, here is the place! Be careful about the makeup they make in the units… The cabinets and other updates are nice, but come on who wants to freeze in the winter, or burn in the summer, and also pay the amenities for others tenants????… Just horrible maintenance, ever! ______ Well, Today is June, 15th, 2015 I am almost leaving this HORRIBLE PLACE (Franklin apartments at Greenbelt Station) because my leasing will be done on August. As I told since I wrote the first reviwew, my family and me still having problems with A/C. We never got A/C and the electricity bill is splitted... Yes, I burn inside the apartment and also I need to pay for something I am not using... I was even sick, vomitting and with headache, with difficult to breath because the weather so humid and high temperatures. I am not slepping well, and cook at home is just impossible. Even if you don't have money enough don't come to Franklin Apartments at Greenbelt Station. Don't be fooled by the renovated units. They just replace the decor. Essential things like A/C and heater they don't replace for new one, or even they don't make preventive service to make sure everyone is gonna get it. I am Research associate at University of Maryland and also foreign, it is obvious just take a look in my text... I know many foreigns pick Franklin to live because is "affordable" and is close to UMD-College Park. Don't do it. I guarantee that you guys can get a better place to live and also pay less. Nobody deserve live here!!!!!!!!!! I JUST HATE THIS PLACE!
So this place is TERRIBLE!!!! This is my first apartment and I sure as hell will not be renewing my lease. When I first moved in on February 1st with my wife and infant son, everything seemed perfect until that night when we turned the heater on and it didn't warm up. It was freezing in here for about 2 weeks until someone finally came and fixed it. Now its the hot hot summertime and my ac has not been working at all. I've called maintenance at least 10 times and they keep coming to change the filter. The maintenance guy lied and said the air temperature coming from the vents was 58 degrees. My son gets so hot that he breaks out in heat rash and gets a bloody nose constantly. I have to stay at my mother in laws house because of how sick he gets. Now I've called resident services and nothing has been done. So today I went up there and threatened to call corporate and housing authority on them. They jumped up real quick and came to my apartment to fix the ac. But guess what?? Its still hot in here and now it smells like mildew. So I will be calling corporate and the housing authority because paying close to $1500 a month for a hot smelly apartment isn't acceptable. I would not recommend anyone get an apartment here. They do not care about their tenants at all. All they care about is making a profit and they don't care how people live, as long as they get paid. If I could give no stars , I would.
I am VERY please with the service I have been receiving at Franklin Park from the Leasing Office to the Maintenance Dept. I moved into my new HOME in Dec 2014 and have had no problems. And I live in one of the older style buildings. My leasing consultant was very professional, well mannered, and very knowledgeable about the various styles of the apartments and townhomes, as well as the surrounding community. My leasing consultant also did follow up with me to see if I was getting settled into my new home smoothly. I love my huge apartment and the fact that I have wooden floor from the front door to in the bedroom (which is carpeted). All the new appliances were great too. My building is very clean and quite. AND there is plenty of parking. I am someone who enjoys a good workout but not gym fees, so when I recieved my keycard to the free community gym I got on the phone immediately and cancelled my gym membership. I also love the convience of having a mini mart and laundry mat within walking distance. They even offer free MD Univ. Shuttle to Greenbelt station which is actually in walking distance. I simply love my new home and can't wait to get off work and go HOME Sweet HOME. They also believe in interacting with their tenants and they tend to have family day and other events. I can't thank you enough very professional leasing consultant (Jasmine) enough for listening to my wants and preferences when I was looking for a new home and she matched me up perfectly. Thank you Ms. J.Jones you are truely an asset to that office. I did read some of the other reviews before moving here and took them into consideration, but what I realize is that sometimes people are looking to get out of a lease w/o penlty fees, or some peole are not paying their rent and being taken to court and this is there recourse to write bad reviews to deter potential renters. If you keep a clean home you will not have so many issue, however if you put trash on your patio or balcony wheather you are in a house or apartment you will be recieving uninvited guest. I will write that have not seen any roaches or mice but then again I do not give them a reason to come visit me. And because I saw reviews with such mentioning I do allow the exterminator in my HOME for preventive maintence, I do not clutter, I take my trash out regularly etc. I cannot stand rodents or roaches so I go in with a preventive plan. Let's not kid ourselves peopel what state do you know that does not have field mice, mice, roaches spiders, etc. they will only live where they have food and water. I am by no means a neat freak but I try to at least keep my HOME decent and clutter free. And stick to my preventive extermination plan. I hope someone finds this review helpful.