My final decision after 5 years of living here goes like this. We lived in 2 Apts which were both on the terrace level. 1st is poor level of service. There were many issues besides the flooding and ancillary fees. Maintenance and management failed to return calls on dozens of serious situations one that led to our Apt to be unlivable. Maintenance used crude language in front of us and put down the owners blaming them. 2nd, Horrible nasty ugly huge cave crickets, mice and recluse spiders. YES RECLUSE or HOBO spiders (can be deadly). I have pictures of one nearly the size of my palm. Yes they do have decent pricing for the size of the Apts and a nice pool, But the extra fees and general deterioration of the buildings are not worth it. We used to have storage and when that was taken away we were pretty sure we wanted out. If you are a person who doesn't mind outdoor creatures sharing your food and space, and don't mind cleaning up there droppings, If you are a person who doesn't mind general poor service when fixing is needed than you found your place. One more thing, whatever the rent is add 10-20% more per invoice in fluctuating fees. Class Action law suit may be what is needed to keep people safe living here. Friend me if you feel the same. I am pursuing something now.
To Whom It May Concern, I have been a resident here for a little over one year, and overall, it is a good experience. However, yesterday a bunch of our cars were towed due to extremely poor notification. I never saw a sign posted on the main door. After being rudely spoken to in the office, I checked the front doors of the buildings, and one sign in small black ink on dark red paper was posted in the corner. It's hard to even read what it says. While picking up my car for $300 I asked the towing attendant about the amount of cars that were towed from Willowbrook. He said, and I quote, "So many that it's making my head spin". If that many cars were towed, then someone in management did not do an adequate job of informing the residents.
I was only here for 3 months and it was just FLAT OUT, BAD! broken toilets rodents and insects crawling under your feet hallways smelled like garbage rude management and staff slow maintenance overpriced neighbors had their bike stolen off their balcony mold on the walls It was a nightmare, happy it's over. Dont put yourself thru the same.
Terrible experience. The place was dirty from day 1. They robbed me of my whole deposit for "cleaning" and "damages". Maintenance took at least 2 weeks to come, no matter what the problem was (I had a completely no working fridge for 4 days at one point). They also told me my deposit would only be $300 before moving in, then after signing the lease they told me it was actually $1285 and demanded I pay the extra amount. This place is a disaster, people move in and out every month because the apartments are dirty, infested with bugs/rodents, and nothing ever gets done. Live somewhere else, I suggest looking into Mt. Washington apartments, Ivymount apartments (probably your best option), or even Brookview apartments. Good luck!
horrible apartment! Nothing ever got fixed, rude staff, hot water was broken for a month no ac for 3 months. They also raised the rent.