Mar 29, 2016
I love the community, you can thank the homeowners for that, but the building: mice infested, unresponsive staff members, maintenance request goes for weeks unanswered, and the Assistant Manager places your monthly rent payment notice on the door post of your apartment unsealed and noticeable to any who wants to know your business. I have not seen this type of practice for 30yrs. The laundry room is full of mold, and badly needs painting. Staff members are allowed to park in the best parking spots on the lot. And the water bills, the building divides the water bills amongst the tenants. Even if you are working, you still pay the same amount of someone who is at home all day using the water. The manager seems very firm, but when she is not in the office the mice will play. Mistake moving to Willowbrook Apartments
Feb 08, 2016
I've lived here over a year now and I must say, the experience is well below average to say the least. Where do I begin? Let's start with the positives, of which there are few. The staff are pretty good, especially the front desk staff and Jason the maintenance tech. However, can't say the same for the exterminators. I've had mice infestations ever since I moved in and no one does anything about it. The exterminators come, lay a few traps, and claim to plug a few holes, yet I still have mice. Why are their holes in the wall in the first place? The buildings are aging and not well maintained. I've been watching people move in and out on a monthly basis and I now understand why. The product/service is simply poor. After numerous complaints to staff and maintenance, the leasing office had the nerve to INCREASE my rent instead of decrease it. I guess they'd rather gouge their "loyal" customers than try to accommodate them. This will probably be my last year here. Also, the 3rd floor dryer in 2907 doesn't work. It shuts down after a minute or two. Why does such a wealthy company refuse to take care of their facilities? Is short term profit really more important than a long term investment in a happy healthy community? It's mind boggling the way these properties are managed.
Jan 19, 2016
I have lived here for 5 yrs. and although the management is super nice, nothing ever gets done. We have an outdated kitchen, old carpet that needs to be replace, bathrooms don't have any ventilation in Them. The kitchen, living room, bathrooms and hallway all need to be painted. Our blinds were never replaced from years ago when they broke. One of the maintenance people gave us a new sink but didn't put a finish on it so its all rusty around the brim and the second bathroom in the master bedroom has rust all in the sink. there are many other things that need to be fixed, however like i said, the maintenance and management are so nice there. Also great location. Love the Landscape of it and the neighborhood.
Jul 19, 2015
I was first living in 2907 i loved it, we had one mouse running through our apartment but it was ok, we ended up catching it, we didnt think anything if a mouse infestation because it was winter time of course you'll see a mouse or two. But we moved to another complex building. 6320... Boy oh boy!!! There is NO SERVICE. None what so ever!! The first week we moved in the gas stove wouldnt turn off. The eye on the stoves literally wouldnt turn off no matter which way we turned the nobs, we had to call the fire department to turn the gas off and they detected a level six of carbon monoxide and i have a one year old that resides in my home. get me started on the mice infestation that they have!! I killed about 5 mice this week. The more i catch the bigger they are. When i thought i caught them all, as i was laying down in the living room, i seen ANOTHER mouse today it ran came back and when i made a sudden move...... It ran into the vent thats in the wall!! So you would only imagine if we screw the vent off, of how many mice will be win that vent! We put in a request for pest control maybe about 6 times, and they came only twice. Once at the old apartment and once at the new apartment. I cant wait to move out if here. Hopefully before the summer is over we will be moved into our new home. I love the people in the front office. La'Tonya, Erica && Steve. They are just the best. Anything you need you can definitely go to them. I can honestly say the only thing i will miss about living there is being able to go to the office and bother them all day! Whatever problems you might have come here or staying here its not their fault, its maintenance fault!
Nov 29, 2015
If only I could give zero stars. This place is downright, horrible. Holes in the ceilings, lazy maintenance men and random people towing residents cars. Awful place. Please don't waste your money or time here!!!