Trying to get ahold of anyone in the office is like pulling teeth.. You'd think there phones were constantly down. Whoever delivers the mail is constantly mixing it up, were always getting other people's packages/letters. Don't expect a water bill the first two months your here either they would prefer to let it build up and have you pay two months at once.. There systems are incorrect about how much you owe for rent so expect to owe a portion of money when you leave.. My apartment was disgusting when I moved into it, my counters had residue from what looked like coffee creamer the drawers were full of crumbs, my vinyl flooring has tears in it..my air filter wasn't changed and the walls were horrendous. I pay money every month for pest control... That's not actually controlled. I was told that we would be compensated for all of the difficulties when moving in, and I have not received any notice of anything being fixed. I'm an so unhappy paying the money i am paying for this apartment complex. Answer your damn phones.
Its good but not luxury....Think before you pay this much Before I wrote this I spent a lot of time gathering information and thoughts so please read it all !! First let me explain the pros of living at Artessa formally the lodge at arrowhead now owned by alliance The Property is for the most part is beautiful It is a super quiet community The people in the office are friendly The maintenance guys are great best i have seen The apartment are spacious and very soundproof from the neighbors Great pool area and amenities Now the cons please keep in find as I write this some of these things are being fixed however halfway there is not done and i will continue to edit this when and if these item are fixed. also keep in mind Artessa is advertised as a LUXURY apartment complex so to me that says its all in the details the apartment While some things are being upgraded in the apartment ours has not no if you move into one of these expect basic appliances and fixtures IE old track lighting very basic washer dryer fridge ect. not the ones in the demo apartment also expect around 150.00 to be added onto your rent as these are the hidden fees including water, curbside trash just added at a mandatory 35.00 a month costs, taxes, pest control,ect The amenities all the amenities are great the Himalayan Salt room, Lounge area, movie theater, and game room but if you are a normal person who works 8-5 these will not be available to you except on Sat and Sun. as all these features as only open when the office is. And since the back area which includes the Himalayan Salt room, Lounge area, and movie theater is available for private party rentals (for a mere 150.00) if it is rented on sat or sun your out of luck using any of them *Update* I have been told that the above listed items are being upgraded to make them 24hr to be completed at the earliest march 2016 but more likely June 2016 The pool area is very nice it has all new furniture and cabanas However the jets in the spa have never worked since we moved here in July 2015 and there is no sign of it being fixed anytime soon also there seems to be a cleaning issue around the pool area the gas grill and sink are always dirty and there is trash in the rocks around the pool that sits sometimes for weeks. remember luxury is all in the detail So will I continue to rent here I am undecided at this point because it is on the top end of apartments prices in this area I am at a wait and see But like i said This is all the truth so all do is let you decide *Update as of 10/14/15 the hot tub is working and as of 10/30/15 the trash is no where to be found around the pool😃 *
Incredible place. Just wish we could afford the 2 bedroom! Artessa has a great location and they take quiet living seriously. We rarely hear our neighbors and the one time there was an issue they resolved it immediately. All maintenance concerns are resolved quickly and with no pushback. Thank you for a great place to call home!!!
I lived at Artessa aka The Lodge at Arrowhead for a total of four years. Overall I enjoyed my stay. At times I found management (there were three managers in four years) to at times be challenging, but they always made things right. Although Joe is not in management he was always good to deal with as he is always friendly and fair. I found maintenance to be exceptional as they are both efficient and friendly. The Landscaping is beautiful. When I moved out I hired the same cleaning people and carpet cleaner as the Lodge before my inspection and I had no problems with extra fees. Although the Lodge is gated non-residents simply wait for a car to go through then proceed, so although it is gated it is not efficient. In addition there is not fencing around the whole perimeter. In four years my car was broken into once. People on the lower floors who leave bikes on the patio have been known to get them stolen. The noise level is moderate. The pool and gym are very nice. Artessa is convenient to public transportation and close to very good shopping, and entertainment. I would have no problem recommending Artessa for a way above average apartment experience.
Artessa recently went through and continually to go through renovation of the offices, pool area, and apartments. I like working with the office staff, they seem attentive and respond to emails or personal contact. The maintenance staff is professional and responds promptly to issues as they certainly will arise. Recently I moved within the complex. There were some issues but the office staff and maintenance staff worked through everything and eventually they were successfully handled.