I would never rent from this place EVER again. The management and staff have been nothing but unprofessional. The whole staff requires major training in customer service. In my honest experience, they do not look for ways to help tenants. In fact, my experience has been that they do not care about tenants needs at all. If you need something fixed, forget it. If you need anything, forget that too. I have never in my life disliked an establishment as much as I do this place. The rent is going up as well as having to pay more for water etc etc... Which by the way, gets shutoff frequently with no warning. They don't care if they don't give you any warning at all. This place is a joke! Do yourself a HUGE favor and avoid it like the plague.
i do not recommend this place even to my worst enemy. the first day i moved in the guy was so rude didn't give me my remote key didn't explain how it works. i moved in on a weekend and i guess i arrived 30 minutes before they closed and he told me he couldn't give me the pool key or mail key because he had "things to do" so he hurried me out. i walked in the apartment for the first time after he gave me the key and the light bulb was out, i had to go purchase one. not a good way to begin my move in day. two of the burners on the stove wouldnt heat. my closet bar broke off completely from the wall with all my clothes on it the second day and and the shower bar also fell as i had family staying over i called immediately and a maintenance guy put it up incorrectly because it fell three more times. after talking to the manager they replaced it completely. Then i found out the outlet in the dining room didnt work they had to come fix that. The refrigerator freezes and spills water inside. the fixed that immediately though. a month later the hallway closet doors fell and ive been living here for 3 months and they still haven't fixed them yet, even though i've called them TWICE already to fix it. and the "free" AC they have does not work well they have to come every month to drain out water because its hot in the apartment. i put it all the way to 50 degrees and my thermometer read 88 degrees. dont be fooled the apartment complex looks nice but is literally FALLING APART!! i can never find parking in the afternoons. the office staff IS in fact misleading and they lie so much. before moving in i read that on a previous review, but ignored it because when they showed me the complex they seemed nice. well not anymore! dont waste your money on this crappy apartment complex!
I don't get the bad reviews. I guess the complex has been in construction for a while, but it just doesn't have the problems people are describing. I moved here for the A/C, and it's frigid and reliable. The kitchen is on its way to being re-done, with a new fridge and dishwasher but an old stove, that's fine. I *love* the layout of the kitchen, it's the easiest kitchen for cooks I've ever been in. There's a newish wood laminate floor that pretty obviously just covers up some old, lousy floor--but it looks good. I am on the top floor, so maybe that's why the neighbors don't bother me. There's a dog park on-site, the bottom floor apartments come with a (tiny) yard, and you're within walking distance to Udall Park. The office has free popcorn and a lending DVD library, and a theatre you can book--I can imagine it'd be cheap and easy to put together a kid's birthday party here. WiFi in the lounge, pool table upstairs,and I honestly couldn't describe the pool as anything but 'sparkling'. I mean, overall, it's a tidy place. It's inexpensive and there are a ton of people here, some of them are jerks--news flash, it's an apartment complex. I would say that the terms for ending your lease early are chilling. Something like two month's rent and a fee, basically $1000-$2000. They require 30 days notice if you're month-to-month, and the fact that they've reminded me of that several times must show how upset people have gotten about it in the past. There was a miscommunication about rent at one point, but the office solved it in a minute and was very courteous. Just--read your contract and understand it before you sign, that's super important in apartment complexes.
Lived here for at least 5 years. In the process of moving and will never come back. Let's start off with the staff: There's some Latino woman that answers the phone in the office (no one can understand the pronunciation of her name) that is extremely rude and unhelpful. I have dealt with her on several occasions and it's absolutely useless to do so. If there is something that needs to be fixed (which everything in this place does) might as well fix it yourself as they take forever and most of the time never fix the problem. This staff needs an overhaul! The Air Conditioning/Heat in this place (should say lack there of) is junk and does not work well at all. It does not keep up with the summertime heat and everyone roasts like a chicken for Sunday Dinner in here. They shut the water/Air Conditioning off quite often and don't tell anyone so that they can prepare. This is ridiculous. These gates they just put in don't keep anyone out. There is a lot of shady/questionable activity (drugs too) occurring here as well. The cops have been here several times. Whatever security they have is not effective and needs an overhaul too. The appliances are cheap. The walls are thin. You can clearly hear/feel your neighbor's activities above, beside, and below you. Avoid this place and find somewhere reputable. It has steadily gone down hill. Can't wait to be out of here. I will never come back again, ever...
There are a lot of drugs, gangs and vialece in this apt complex and surrounding area. The apts are old and the foundation is braking under the them and the units fall apart a lot. The staff are nice and helpfull however they won't do anything about the drugs and lie about them even being here. In my apt you can feel the broken foundation in the floor and out side in my yard if u look at the bilding you can see it starting to crack and cave in on its self. Theses apts are to old and should just be shut down, there is just to much wrong with them and the owners and staff just can't seem to keep up.