This place has both good and bad. People usually only make reviews for the extremes of either side. When I was upset, I gave a 1-star review, but I don't think that's fair (and definitely biased). Overall, I do like it here; this is my home. It's really affordable, at the center of everything, near my work, bigger than my last apartment, etc. I personally find the laundry room needing a bit of a tune up, but other than that everything's fine. The maintenance crew is really nice and awesome. They ARE understaffed, but they do the best they can, and thankfully I'm a patient person. The management is nice until everyone has a mass-repair situation; they get stressed and sound a little snappy, but I can relate when it comes to angry customers calling in constantly (Customer Service is NOT just getting what you want, whenever you want). All in all, I'd say 3-4 in rating. I like it, my roommate would definitely give a 1-star rating, but it DOES depend person to person, so maybe check it out yourself to form your own opinion as well :-) UPDATE: 11/09 -- Yesterday, I got a notice dated 09/20 stating that I am required to give a 60-day notice with intent to move, by 10/20.... But i only just got it yesterday, 11/08... and I would think to dispute it, but the actual date on the notice is from September, so they could claim ignorance on the matter... If this is their ploy to keep tenets, it makes me very upset. To top it off, the notice we received yesterday states that if we don't renew by Oct 31st (8 days before we received this notice), then the renewal rate is higher than it would've been had we actually gotten the option to renew beforehand.
I've lived here over a year and just love it. My one bedroom is 100' larger than my last apartment, and it has so much storage space! 3 large closets, and a storage room on the balcony. I've met so many nice neighbors here. I live in the back of the complex, and it's very quiet. I don't think you'll get more bang for your buck anywhere else in Tucson. The office staff has always been helpful, courteous, and nice to talk with.
Honestly i'm upset I even have to give this place 1 star. I lived here for less than a year. I referred someone to the property who ended up moving in and they didn't want to give me my credit for my rent that say they will give. And then a lady in the office called me and accused me of having pets that I don't have and claimed multiple people saw me coming in and out of my apartment with a dog and told me I had to pay. I continued to tell her that it wasn't me and i hadn't been living there for two months as I was out of the STATE and she proceeded to say "we know it was you, and we will find out and we will find you" 10 minutes later she called back and said they found out it wasn't my apartment and that they were sorry... Maybe you should look into situations like that before you proceed to harass me. I guess she saw another black women and assumed it was me, Not all black people look the same. I am so happy that I no longer live in these apartments. The staff is rude and condescending. I DO NOT RECOMMEND MOVING HERE.
I have had nothing but great hospitality from the management, and also there grounds and maintenance crew. This is great, a wonderful place to live.
I have lived in about eight complexes over the last 2 decades, and I have never had such a bad experience. I've lived here almost 4 years and am counting the days until I can move out. I had a major life crisis that I tried to break my lease over, and the lease stated, in addition to the $1500 breaking fee, it would charge me additionally for EVERY year I have lived year -- for a total of over $3500! When I asked for a written break-down of the fees and how the concession charges were determined, I was scribbled a number on a Post-It with no explanation of the huge figure. I have been promised upgrades for renewing my lease without receiving them, received conflicting information from different staff members (i.e., I was given a free carpet-cleaning coupon that would only be good for a month that I was unable to use during that time, and discarded it; later I was told by the manager it would have been good for a year), and maintenance is awful. There is a huge mold problem in the bathroom that workers only put more grout over. The water is always being shut off, the laundry machines are always breaking down, and no one came to fix my only toilet that broke after I requested it first thing one morning -- I had to call them, and then was rudely told that because I could flush it (by manually reaching into the tank), it was not an emergency ("it hasn't even been 24 hours"). My blinds have fallen off my windows and my dishwasher doesn't clean properly, but I have never been taken seriously for that, so I wash my dishes by hand. The mailboxes leak when it rains, and the pool/spa hours are not kept as posted. Although the Internet advertises $440 for my 1-bedroom, I am now paying over $560 after having the rent jacked up every year. I would advise everyone to stay away from this complex.