Jul 28, 2015
I've lived here over a year and just love it. My one bedroom is 100' larger than my last apartment, and it has so much storage space! 3 large closets, and a storage room on the balcony. I've met so many nice neighbors here. I live in the back of the complex, and it's very quiet. I don't think you'll get more bang for your buck anywhere else in Tucson. The office staff has always been helpful, courteous, and nice to talk with.
Jun 15, 2015
This place has both good and bad. People usually only make reviews for the extremes of either side. When I was upset, I gave a 1-star review, but I don't think that's fair (and definitely biased). Overall, I do like it here; this is my home. It's really affordable, at the center of everything, near my work, bigger than my last apartment, etc. I personally find the laundry room needing a bit of a tune up, but other than that everything's fine. The maintenance crew is really nice and awesome. They ARE understaffed, but they do the best they can, and thankfully I'm a patient person. The management is nice until everyone has a mass-repair situation; they get stressed and sound a little snappy, but I can relate when it comes to angry customers calling in constantly (Customer Service is NOT just getting what you want, whenever you want). All in all, I'd say 3-4 in rating. I like it, my roommate would definitely give a 1-star rating, but it DOES depend person to person, so maybe check it out yourself to form your own opinion as well :-)
Feb 27, 2015
I have lived in about eight complexes over the last 2 decades, and I have never had such a bad experience. I've lived here almost 4 years and am counting the days until I can move out. I had a major life crisis that I tried to break my lease over, and the lease stated, in addition to the $1500 breaking fee, it would charge me additionally for EVERY year I have lived year -- for a total of over $3500! When I asked for a written break-down of the fees and how the concession charges were determined, I was scribbled a number on a Post-It with no explanation of the huge figure. I have been promised upgrades for renewing my lease without receiving them, received conflicting information from different staff members (i.e., I was given a free carpet-cleaning coupon that would only be good for a month that I was unable to use during that time, and discarded it; later I was told by the manager it would have been good for a year), and maintenance is awful. There is a huge mold problem in the bathroom that workers only put more grout over. The water is always being shut off, the laundry machines are always breaking down, and no one came to fix my only toilet that broke after I requested it first thing one morning -- I had to call them, and then was rudely told that because I could flush it (by manually reaching into the tank), it was not an emergency ("it hasn't even been 24 hours"). My blinds have fallen off my windows and my dishwasher doesn't clean properly, but I have never been taken seriously for that, so I wash my dishes by hand. The mailboxes leak when it rains, and the pool/spa hours are not kept as posted. Although the Internet advertises $440 for my 1-bedroom, I am now paying over $560 after having the rent jacked up every year. I would advise everyone to stay away from this complex.
Mar 10, 2015
DO NOT RENT HERE. I am counting the days until I can leave this place. I've been having problems with my apartment since I moved in. The problems started first being that the dishwasher would not drain, the bathroom door wouldn't shut and a burner on the stove was broken. it took almost 3 months for them to be repaired. I always gave permission to enter, but the maintenance said that nobody was home and wouldn't fix anything. Then the bathtub stopped draining. I was more than ankle deep in old shower water. I called the office and the woman said that it wasn't an emergency, so they wouldn't fix it until Monday (it's a health code violation. FYI) Then she told me just to pour drain-o in it because she said "that's what the guys are going to do anyway". Then the water was turned off when I came home one day. I called to see when it was going to be turned back on and the woman told me she didn't know. I asked her if she could call the residents and tell them it is going to be shut off, (they have done so in the past) and she said "Okay. let me get my crystal ball out so that I can tell you next time" and hung up on me. Also, my storage door is not locked by the same key as my apartment. I told the office on February 14, and when I asked the office why they haven't fixed it, the woman in the office said that maintenance closed out the ticket, without going inside my apartment. Now, my dishwasher backed up (into the sink and won't drain from inside the dishwasher). I told the office on March 2, and it still has not been fixed. There is now mold growing on the debris inside the dishwasher, and my apartment is filled with a foul stench that is causing me to become sick within 5 minutes of walking through the door. I haven't been able to stay at my own home. This is a health and safety violation.
Sep 12, 2014
My girlfriend and I live at this place for 2 years. After the start of our second year we noticed our utility bill was constantly going up. As with some other complexes, water is divided by the amount of residents and square footage to calculate each apartment's water usage. Our water usage stayed the same the entire time and no notice was given for raise in rates. Office personnel does not like to be questioned about anything. They become rude and defensive. Also, the water seems to be shut off periodically to fix a leak. Reasons to not live at the complex: 1. Utilities. Claim that the "average" two person utilities (water, sewer, gas, and trash) costs $70 -$80. That is what it was in the beginning and then gradually got more expensive, over $100 dollars a month. Our water portion of the bill seemed to be high for the month that there was "a leak on property" and the water was shut off for most of the day. 2. The office personnel was great for the first year and then turnover happened. The girls in the office become rude whenever you question anything. Told that I would receive what would be left a $651 deposit within 2 weeks, today marks 2 1/2 weeks since that conversation took place. Just found out it was mailed yesterday. 3. Claim 24 hour maintenance. Yeah, leave a voice mail and then play the waiting game, after office opens at 9 am. Exact quote "You're moving next month, maintenance will get there when they get there." This was in regards to A/C being out on a 100 degree day. 14 hours after first contact with maintenance(voice mail) and 5 hours after office opened, maintenance finally arrived. After A/C was fixed, it would click on and off and not work for awhile. Maintenance claimed nothing was wrong and we were using too much energy... What? 4. After spending an entire day cleaning the apartment from top to bottom, minus shampooing carpet, was charged about $140 for cleaning the entire apartment because of the state we left it. Also, didn't walk through apartment with someone from office, they were too busy. 5. Contacting corporate is useless. Had to leave a message for someone at corporate for a complaint, in regards to A/C being out. Call was finally returned 2 weeks later. I was told my complaint was not valid, reason office staff claims no message was left and office staff wasn't notified by me until around 11 am or so. Really? No love for this place nor will I recommend this complex to anyone, unless they want to get screwed over some way.