May 02, 2015
The laundry rooms are filthy (It's almost unbearable to wash my clothes in there). The staff seemed very nice at first, but once we started having issues with the apartment the manager began acting very rude and definitely not business professional. We had a mold problem, which was spray-painted over before we moved in, rather than it actually being fixed. They only have 3 service techs for the entire complex (the 3rd one only just recently hired), so it took a week to get that issue resolved. The dish washer was also broken and dirty, grime stuck on that would not remove, and that took a month before it was fixed. Our sink rusted next to the spout, so whenever we turned the water on, it shot a stream across the apartment - this also took a week to fix. The apartment was obviously not cleaned as well as their show apartment is, so it feels almost as if it was sales fraud. My roommate got a job offer in Colorado, so we decided to put in our 60-day notice at the end of January, in order to leave in March. Our leave was postponed by a month, but now when we talk to the office they claim not to have any record of the notice on file (both in their computer system AND physical file drawer). I was perfectly willing to pay back all the concessions we paid, the buy-out fee, etc, but now that our paperwork somehow disappeared, we are expected to pay an extra $1000 on top of the already $2000 we would pay to leave, which is more expensive than staying here for the remainder of our lease. I also noticed that after we moved in, the ratings/reviews for this location plummeted. As with similar apartments, this is another one of those places where they change the name so the reviews start fresh. I just wish their attitude or management would start fresh as well, so they could hopefully promote a healthy, friendly, and profiting business.
Feb 27, 2015
I have lived in about eight complexes over the last 2 decades, and I have never had such a bad experience. I've lived here almost 4 years and am counting the days until I can move out. I had a major life crisis that I tried to break my lease over, and the lease stated, in addition to the $1500 breaking fee, it would charge me additionally for EVERY year I have lived year -- for a total of over $3500! When I asked for a written break-down of the fees and how the concession charges were determined, I was scribbled a number on a Post-It with no explanation of the huge figure. I have been promised upgrades for renewing my lease without receiving them, received conflicting information from different staff members (i.e., I was given a free carpet-cleaning coupon that would only be good for a month that I was unable to use during that time, and discarded it; later I was told by the manager it would have been good for a year), and maintenance is awful. There is a huge mold problem in the bathroom that workers only put more grout over. The water is always being shut off, the laundry machines are always breaking down, and no one came to fix my only toilet that broke after I requested it first thing one morning -- I had to call them, and then was rudely told that because I could flush it (by manually reaching into the tank), it was not an emergency ("it hasn't even been 24 hours"). My blinds have fallen off my windows and my dishwasher doesn't clean properly, but I have never been taken seriously for that, so I wash my dishes by hand. The mailboxes leak when it rains, and the pool/spa hours are not kept as posted. Although the Internet advertises $440 for my 1-bedroom, I am now paying over $560 after having the rent jacked up every year. I would advise everyone to stay away from this complex.
Mar 10, 2015
DO NOT RENT HERE. I am counting the days until I can leave this place. I've been having problems with my apartment since I moved in. The problems started first being that the dishwasher would not drain, the bathroom door wouldn't shut and a burner on the stove was broken. it took almost 3 months for them to be repaired. I always gave permission to enter, but the maintenance said that nobody was home and wouldn't fix anything. Then the bathtub stopped draining. I was more than ankle deep in old shower water. I called the office and the woman said that it wasn't an emergency, so they wouldn't fix it until Monday (it's a health code violation. FYI) Then she told me just to pour drain-o in it because she said "that's what the guys are going to do anyway". Then the water was turned off when I came home one day. I called to see when it was going to be turned back on and the woman told me she didn't know. I asked her if she could call the residents and tell them it is going to be shut off, (they have done so in the past) and she said "Okay. let me get my crystal ball out so that I can tell you next time" and hung up on me. Also, my storage door is not locked by the same key as my apartment. I told the office on February 14, and when I asked the office why they haven't fixed it, the woman in the office said that maintenance closed out the ticket, without going inside my apartment. Now, my dishwasher backed up (into the sink and won't drain from inside the dishwasher). I told the office on March 2, and it still has not been fixed. There is now mold growing on the debris inside the dishwasher, and my apartment is filled with a foul stench that is causing me to become sick within 5 minutes of walking through the door. I haven't been able to stay at my own home. This is a health and safety violation.
Sep 19, 2014
I've lived here for 7 years now, the first 6 years I was in a single bedroom and now I live in a two bedroom. I didn't have much to complain about other than the AC never working right, but my upstairs neighbor was quiet and really nice and my next door neighbors, while loud, were at least friendly. In February, my girlfriend and I moved into the two bedroom apartment and we loved it and were really happy. Then at the beginning of April our new upstairs neighbors moved in and they began listening to loud rap and Mexican circus music immediately. They were still listening to their music late into the night, so we had to go up there and ask them to turn the music down, which they did. Then the next day they were listening to music again, and the next day, and the day after that and so on. We finally started calling security on them and probably called security fifteen times or so. One time I banged on the wall and the guy upstairs stomped his foot on the floor. Another time we called security and the music shut off and then he stomped his foot on the floor about 5 times. We had had enough so we decided to go to the office and complain. They said they would call our neighbors and ask them to be courteous. That solved nothing apparently. Over the past three months I have gone to the office countless times to complain and they tell me what I want to hear and then they do nothing, and the upstairs neighbors know that management won't do anything. I called security last night and about thirty minutes later the music got louder. It seems to me that complaining does nothing, so I just won't even bother anymore. I would love to break my lease though. I certainly would not recommend this apartment complex to anybody, unless you enjoy listening to obnoxious circus music while you lay in bed in the dark, sleeplessly staring at the ceiling, muscles tense, nerves on edge, mouth dry, perspiration soaking your bedsheets; in that case then, this is the apartment complex for you! Oh yeah! By the way, one time when I went to the office, the woman I spoke to said I could: 1. Call the cops. 2. Fight fire with fire, by turning my music up. and 3. Go upstairs and be aggressive and threatening to him... nice place.
Sep 12, 2014
My girlfriend and I live at this place for 2 years. After the start of our second year we noticed our utility bill was constantly going up. As with some other complexes, water is divided by the amount of residents and square footage to calculate each apartment's water usage. Our water usage stayed the same the entire time and no notice was given for raise in rates. Office personnel does not like to be questioned about anything. They become rude and defensive. Also, the water seems to be shut off periodically to fix a leak. Reasons to not live at the complex: 1. Utilities. Claim that the "average" two person utilities (water, sewer, gas, and trash) costs $70 -$80. That is what it was in the beginning and then gradually got more expensive, over $100 dollars a month. Our water portion of the bill seemed to be high for the month that there was "a leak on property" and the water was shut off for most of the day. 2. The office personnel was great for the first year and then turnover happened. The girls in the office become rude whenever you question anything. Told that I would receive what would be left a $651 deposit within 2 weeks, today marks 2 1/2 weeks since that conversation took place. Just found out it was mailed yesterday. 3. Claim 24 hour maintenance. Yeah, leave a voice mail and then play the waiting game, after office opens at 9 am. Exact quote "You're moving next month, maintenance will get there when they get there." This was in regards to A/C being out on a 100 degree day. 14 hours after first contact with maintenance(voice mail) and 5 hours after office opened, maintenance finally arrived. After A/C was fixed, it would click on and off and not work for awhile. Maintenance claimed nothing was wrong and we were using too much energy... What? 4. After spending an entire day cleaning the apartment from top to bottom, minus shampooing carpet, was charged about $140 for cleaning the entire apartment because of the state we left it. Also, didn't walk through apartment with someone from office, they were too busy. 5. Contacting corporate is useless. Had to leave a message for someone at corporate for a complaint, in regards to A/C being out. Call was finally returned 2 weeks later. I was told my complaint was not valid, reason office staff claims no message was left and office staff wasn't notified by me until around 11 am or so. Really? No love for this place nor will I recommend this complex to anyone, unless they want to get screwed over some way.