Jul 28, 2015
I've lived here over a year and just love it. My one bedroom is 100' larger than my last apartment, and it has so much storage space! 3 large closets, and a storage room on the balcony. I've met so many nice neighbors here. I live in the back of the complex, and it's very quiet. I don't think you'll get more bang for your buck anywhere else in Tucson. The office staff has always been helpful, courteous, and nice to talk with.
Jun 15, 2015
This place has both good and bad. People usually only make reviews for the extremes of either side. When I was upset, I gave a 1-star review, but I don't think that's fair (and definitely biased). Overall, I do like it here; this is my home. It's really affordable, at the center of everything, near my work, bigger than my last apartment, etc. I personally find the laundry room needing a bit of a tune up, but other than that everything's fine. The maintenance crew is really nice and awesome. They ARE understaffed, but they do the best they can, and thankfully I'm a patient person. The management is nice until everyone has a mass-repair situation; they get stressed and sound a little snappy, but I can relate when it comes to angry customers calling in constantly (Customer Service is NOT just getting what you want, whenever you want). All in all, I'd say 3-4 in rating. I like it, my roommate would definitely give a 1-star rating, but it DOES depend person to person, so maybe check it out yourself to form your own opinion as well :-)
Feb 27, 2015
I have lived in about eight complexes over the last 2 decades, and I have never had such a bad experience. I've lived here almost 4 years and am counting the days until I can move out. I had a major life crisis that I tried to break my lease over, and the lease stated, in addition to the $1500 breaking fee, it would charge me additionally for EVERY year I have lived year -- for a total of over $3500! When I asked for a written break-down of the fees and how the concession charges were determined, I was scribbled a number on a Post-It with no explanation of the huge figure. I have been promised upgrades for renewing my lease without receiving them, received conflicting information from different staff members (i.e., I was given a free carpet-cleaning coupon that would only be good for a month that I was unable to use during that time, and discarded it; later I was told by the manager it would have been good for a year), and maintenance is awful. There is a huge mold problem in the bathroom that workers only put more grout over. The water is always being shut off, the laundry machines are always breaking down, and no one came to fix my only toilet that broke after I requested it first thing one morning -- I had to call them, and then was rudely told that because I could flush it (by manually reaching into the tank), it was not an emergency ("it hasn't even been 24 hours"). My blinds have fallen off my windows and my dishwasher doesn't clean properly, but I have never been taken seriously for that, so I wash my dishes by hand. The mailboxes leak when it rains, and the pool/spa hours are not kept as posted. Although the Internet advertises $440 for my 1-bedroom, I am now paying over $560 after having the rent jacked up every year. I would advise everyone to stay away from this complex.
Mar 10, 2015
DO NOT RENT HERE. I am counting the days until I can leave this place. I've been having problems with my apartment since I moved in. The problems started first being that the dishwasher would not drain, the bathroom door wouldn't shut and a burner on the stove was broken. it took almost 3 months for them to be repaired. I always gave permission to enter, but the maintenance said that nobody was home and wouldn't fix anything. Then the bathtub stopped draining. I was more than ankle deep in old shower water. I called the office and the woman said that it wasn't an emergency, so they wouldn't fix it until Monday (it's a health code violation. FYI) Then she told me just to pour drain-o in it because she said "that's what the guys are going to do anyway". Then the water was turned off when I came home one day. I called to see when it was going to be turned back on and the woman told me she didn't know. I asked her if she could call the residents and tell them it is going to be shut off, (they have done so in the past) and she said "Okay. let me get my crystal ball out so that I can tell you next time" and hung up on me. Also, my storage door is not locked by the same key as my apartment. I told the office on February 14, and when I asked the office why they haven't fixed it, the woman in the office said that maintenance closed out the ticket, without going inside my apartment. Now, my dishwasher backed up (into the sink and won't drain from inside the dishwasher). I told the office on March 2, and it still has not been fixed. There is now mold growing on the debris inside the dishwasher, and my apartment is filled with a foul stench that is causing me to become sick within 5 minutes of walking through the door. I haven't been able to stay at my own home. This is a health and safety violation.
Sep 19, 2014
I've lived here for 7 years now, the first 6 years I was in a single bedroom and now I live in a two bedroom. I didn't have much to complain about other than the AC never working right, but my upstairs neighbor was quiet and really nice and my next door neighbors, while loud, were at least friendly. In February, my girlfriend and I moved into the two bedroom apartment and we loved it and were really happy. Then at the beginning of April our new upstairs neighbors moved in and they began listening to loud rap and Mexican circus music immediately. They were still listening to their music late into the night, so we had to go up there and ask them to turn the music down, which they did. Then the next day they were listening to music again, and the next day, and the day after that and so on. We finally started calling security on them and probably called security fifteen times or so. One time I banged on the wall and the guy upstairs stomped his foot on the floor. Another time we called security and the music shut off and then he stomped his foot on the floor about 5 times. We had had enough so we decided to go to the office and complain. They said they would call our neighbors and ask them to be courteous. That solved nothing apparently. Over the past three months I have gone to the office countless times to complain and they tell me what I want to hear and then they do nothing, and the upstairs neighbors know that management won't do anything. I called security last night and about thirty minutes later the music got louder. It seems to me that complaining does nothing, so I just won't even bother anymore. I would love to break my lease though. I certainly would not recommend this apartment complex to anybody, unless you enjoy listening to obnoxious circus music while you lay in bed in the dark, sleeplessly staring at the ceiling, muscles tense, nerves on edge, mouth dry, perspiration soaking your bedsheets; in that case then, this is the apartment complex for you! Oh yeah! By the way, one time when I went to the office, the woman I spoke to said I could: 1. Call the cops. 2. Fight fire with fire, by turning my music up. and 3. Go upstairs and be aggressive and threatening to him... nice place.