A note to Avalon: I am approaching my second year as a resident and must say that it has been a time of much transition with renovation projects throughout the building. It has been at times difficult with the many updates on the next round of inconveniences to accommodate the necessary work at hand as well as the ongoing entry into my private space. I chose Avalon for the kind of residence that is in keeping with a private, quiet, secure home. The staff have been more than professional and the team that has been working on the renovations and the washer and dryer installation have been outstanding. They are respectful of property, personal space and have a keen sense that they are in your home. They are professional in their work and should be commended. I would like to personally thank them for their good work. They are: Luiz, Abdullah, Mauro, Juliano, Christiano, Keyla and Jessica. A special thanks to Linda McCarthy who has answered all questions, kept us updated in a sufficient amount of time to prepare and has been in charge of the installation project. Many thanks, K. DeMarco
We've been here almost three months and can only speak in positive statements about our experience. The staff and service are excellent and everyone works hard to please the residents. The views are fantastic. Living at Avalon provides a most convenient location and lifestyle.
Walls are paper thin. We paid extra for a view of the Charles. What we got was at best affable door service, sometimes downright mean. They seemed only really care about the ultra wealthy residents on the Penthouse even though we were on the 20th floor. The biggest issue is a noise pollution internally; a piece of blue board separating us from the hall way, units to our sides and above and below us. We both worked from home on occasion and had a VERY difficult time concentrating. When brought to the attention of the Avalon - the national property company as well as management firm, we were told basically to suck it up and deal with it. We brought in Inspectional Services Department and they verified our complaints as well as other broken fixtures and lack of updates in the kitchen and bathroom and BTW we were paying A LOT OF MONEY in rent per month. We ended up mutually agreeing with Avalon to break the lease without cost and drop all charges including those supported by ISD findings. We moved out and where then several month later hit with a MASSIVE BILL to the tune of approximately $8000.00 for unfounded claims and concocted anecdotes - basically MGL illegal retaliation without any grounds. We fought it. They reduced the "charges" and we paid the blackmail-esque, huge corporation fees to avoid the time suck of a legal battle. But that's not the end, they then even though signatures and documents were all signed to the contrary continued to bill us still for the full amount after paying the mutually agreed settlement amount AND PUT THIS ON OUR CREDIT REPORTS without grounds, and once its there with the big three credit agencies, if next to impossible to get off. We countless hours fighting with Avalon and those three to remove it and we never could until finally we gave in the the blackmail and paid it off, yet it still appears and is damaging to our credit scores, just a bit less than not paying. The entire experience was awful and post move out even more. We paid a large amount upfront and (moving costs which is very difficult to move in FYI - you have to come in though the loading dock in the shaws/star market with no help from Avalon of building management or staff (EG doormen, et cetera) Even the movers themselves said they had never seen anything like this. This occurred at one of three large Boston properties in Back Bay - 770 Boylston, with sister building 780 and 790; there is also highly advertised but horrible amenities in the building itself. So my humble opion is RUN, don't walk away from #AvalonBuildings, they may give you a small company feel to sell you with no realtor fee but then its big company "we don't care about you one bit" bureaucracy, inefficiency, and just a lack basic human decency on top of illegal activities. Give me a Brownstone any day over a building like that especially owned/managed by Avalon BTW we always paid our rent on time and never caused any issues and they stole our security deposit for nothing. I hope the detail here may help even one person(s) from having a similar experience. ***BIG FYI - after writing this detailed review, I rad the others, everyone else outside of the quasi-legal battle of an erroneous bill, had the SAME EXACT COMPLAINTS and with only one review with 4 or 5 stars with nothing written do you really trust that? Probably an Avalon employee and media manager.
Great location, especially for the winter. Some of the units have great views and this is a real plus. The local community staff (maintenance & concierge) is also really good and friendly. Its really worn down and lacks any amenities in the unit that are pretty common-place now. For the price, you'd expect a higher level of finishes and upgrades to systems. The recent renovations are also quite unattractive and have been challenging to live through. I advise anyone looking there to really consider some other options in the area that are a far better price for some more in-unit luxuries.
I am a current resident, and as a write this review, I hear constant hammering coming from the apartments above me. If construction were occasional it would not be a big deal, but if you're going to live at Avalon Prudential, you must be the sort of person that does not mind living in a place where there are frequent disruptions due to construction. It's the number one reason why I will not be renewing my lease when it comes due. The number 2 reason is the elevators. Even at off times, the wait for an elevator just seems unacceptable. When I first moved here the elevators were much more timely. Not anymore. I assume it may have something to do with construction as I see workers in the elevators on a frequent basis (painters, etc), and this influx of elevator usage may be one reason for the delays. There are service elevators, but for some reason most of the staff/workers use the main elevator which leads to delays. The maintenance of the elevators also seems troubled. One of them is scratched up because the doors are not aligned. Each time they close you hear an annoying scratching sound. Another downside is the air temperature. You have limited control over how cold your apartment can be. I like it pretty cold (perhaps colder than most), but in order to get the air temperature to a level of comfort that I enjoy, i've had to purchase a number of fans. The maintenance staff has come out to help increase the air flow but that has not helped much. On the plus side, most of the concierge workers are very good, and the office staff is very responsive, and they follow-through well. The maintenance staff is also very good - if I call with a problem I am confident they will come to fix it quickly.