i like living here but the issue with customer service with maintenance or the management office not seeing to issues been resolved on time is appalling.my first maintenance experienced was a clogged kitchen sink which took maintenance team 5 days to fix due to the weekend. my second experience is on-going, my AC is not cooling the apartment, i called to report this last night night and answering service never logged the work order to get the AC fixed. i called this morning to follow up and there was no record of a work order,which i had to create all over again which an ETA was not even provided with the work order. i worked from home today because i didn't get a goodnight sleep to wake up well to go to work and i had to endure living in an apartment with no cooling system when it was literally 95 degrees outside.the maintenance team finally shows up and detects the air from the AC was 85 degrees and they weren't able to fix the issue since the unit outside was frozen due to the lack of freon in the unit. she indicated to me they will be back in an hour to fill the freon and as on now none showed up or called to inform me they will not be able to complete or fix the issue. am very displeased with everything at this moment,i know things happen and we cannot control everything but when you lack courtesy it becomes an issue. i am pretty sure if i was late with rent at the end of the month i will be charged a late fee and if it continues it will lead to me being kicked out the apartment when my lease is over. so the big question is what happens now that i have to endure another night of sleeping in this heat incubated apartment? when everyone is comfortably asleep and i can't sleep because nobody is accountable for the poor maintenance /management system.
As a Vietnam Era and Cold War Veteran who has served our country I can tell you the team of young girls who run the leasing office have no respect whatsoever for veterans. Specifically, they think the patriotic salutations for our troops on my door at 7850 Bruton #B are just for "the Fourth of July." On 20 July 2015, the mailman knocked on my door with a certified letter from the office--just 2 blocks away--informing me that I was breaking the lease by infracting on rule number 10, claiming that my "decorations" are not clean and not organized. If my decorations were at all dirty, it is because they have turned the nice, wide grassy area between the building into a clay mud bath. When it is dry the lawn guys mow the reddish sand and eject particles and dust everywhere; when it rains (which has been often lately) the clay sand turns into mud that is not unlike adobe, meaning it sticks to everything and dries solid, almost rock hard. In my particular area the walkway has large depressions which become small lakes when it rains and they are really one muddy mess. Finally spots of new sidewalk have been laid but the depressions have not been corrected. Yes, they had to replace some sidewalks because just recently the whole outside was destroyed with mass-grave size holes, mountains of clay sand containing cinderblocks, pieces of brick, chunks of old clay pipe, and even pieces of old railroad ties. The place looked like a war zone! All because they were upgrading the sewage system, but were taking forever. (According to the Villages newsletter it was supposed to be finished by the end of April.) This mud bath comes up to about 18" from the window of my shoebox, uh, "garden apartment" (read "mud pit apartment") so I decided to try to make something pleasant out of the dead zone mess. I turned on the white lights on my 24" artificial pines which had been there since November. (I installed the artificial greenery because they tore out the holly bushes when they installed a Mitsubishi ac/heater unit--and they also spliced off the electrical receptacle just below the window--I only have 4 and they never repaired it. But I digress.) The white lights were part of my red, white & blue lighting scheme as I have visible red and blue light inside. They were also spraying for non-existent bugs at the same time. We are retired and live there 24/7 so it is crowded, but livable. But we had to empty the kitchen and bathroom for the bug man, so we put stuff outside secured in brand new totes by the Mistubishi for just a day, but Deirdra Henderson, the so called Resident Relations Mangler, decided she was she was going to send us that certified, threatening nasty-gram the very next day before we had time to put the stuff away. There's more, but this is getting long...
I get accused of things I dont do . I was told that I was being watched ? & the security guards are just awful but to top it a'll off there are MICE in my building That's a huge hazard . its funny bc they have time to evict people and send out smoking violation papers but cant ever get the mice under control . There's turns everywhere in my house my whole family wakes up with welts . We could do something about it but we choose to be patient . The management office never comes to fix things on tIMe & its never EVER fixed the right way. I would never rent these out EVER ..
NEVER RENT HERE!!. first off about the third week after renting here my boyfriend became ill after trying to cook a pizza and had to go to the hospital where he was treated for vomiting, vertigo, and headache (all symptoms of carbon monoxide poisoning). however the ER refused to test his blood levels because he had sat in the waiting room for hours and his levels would have been down anyway so he was not officially diagnosed with co2 poisoning. the apartment complex has so far refused to pay the remaining $800 hospital bill that insurance didn't cover. BGE came out the next day and tested the oven which they deemed unsafe due to excessive carbon monoxide output when turned on they unhooked the gas to it, said don't use it and it needs to be replaced immediately. the oven was replace promptly. the latest thing is there was flooding in my bedroom closet maintenance came out took the carpet up, took out the padding placed the carpet back down and left a note on my door stating that the leak had been repaired and they would reteach the carpet as soon as the carpet dried and the new padding came in. when i lifted the carpet up there was still some more wet padding i told management and maintenance came out and took some more padding out. after i looked again i noticed moldy wooden strips that were used to attach the carpet to the floor were left. I took a sample over to management which had clear BLACK MOLD on it and explained i would like it removed asap. she told me maintenance would be back a 2pm and would take care of it. it has been days and there is still moldy crap in my closest. also nothing was fixed because as of now almost my whole bedroom floor is now wet and stinky of mold.
I actually live at this apartment complex now and i would NOT recommend people to live here!!! I have dealt with some much SH!T since i been here. But this shit is the LAST F**KING straw! So they replaced the door lock in front of my building, WITHOUT giving the residents the new key to open the door to get IN OUR APT that we pay for!!!! How smart is that!! Luckily a gentlemen was about to leave the building, that's how i got into my apt and writing this review because the offices are close and the 24 hour main. cant help!!!! This shit is soo BS! And mind you, last time they replace the lock by the front door we basically got stuck inside the building! SAFETY HAZARD!!! Until another resident broke the door to go in and out!!! ughh!!!!!!