Ashton Woods Apartments is now under new management, and they have really turned things around! The community is wonderful, and brings the peace of mind I was looking for. Previously, under the former management company, there were significant issues regarding maintenance services. To be blunt, maintenance was horrible! And that's one of the most important services provided by a rental community. Thanks to the effective new management team, however, they turned everything around and hired a new manager to oversee maintenance services, and he is OUTSTANDING. I will admit it did take some months for things to turn around when the new management company arrived, as they basically walked into a mess. It's like when a bad President leaves from office and the new President inherits all of their problems to fix, and the country blames the new President anyway. Maintenance services at Ashton Woods TODAY/CURRENTLY is now excellent, and they did an amazing job when we recently had the big snow. The manager is so dedicated, he remained on the property 24/7. He has even given up weekend and early morning hours to repair the mistakes the previous maintenance team left behind. If two more like Mr. Smith could be hired, that would be perfect! Words cannot express how thankful I am for the new management team and services manager at Ashton Woods. I went through months of agony initially, but when action is taken and the problems are being addressed and fixed (they just needed a new maintenance/services team and now have it), it's a good thing. Thank you so much for your dedication and professionalism!!
Look at the recent good reviews. They were posted 2 months ago despite not living in the apartments for over a year. Since Gables took over, the tenants are being neglected. Any maintenance request takes at least a month to get fixed, if it's even addressed at all. We have a fireplace screen that is ripped and does not close. Despite being told over a month ago, and the fire hazard it poses, they have not even attempted to fix it. This is just one example of the 6 maintenance requests that took a month to even answer. The quality of the residents has also gone down since Gables took over. Gone are the neighbors who say hello. They have been replaced with neighbors who ignore you when you say hello and scream at each other inside and outside their apartment. I would not recommend living here.
I have been living in ashton wood for the past 2 years, things were great until the Gables came in, if you have any issues in your apartment they will not show any care, i have no lights in my kitchen for a week, and they didn't respond to the maintenence request I did, befor I kept asking to change my AC filter for 10 days which supposed to be changed be the maintenance every 6 month "old management used to do that" in the end they throw it in front of my appapartment door and it was wrong size, GABLES doesn't show any care, the light on top of our building is broken since 2 month or more ,the parking is too dark we told them that several times ,in the end they said we can't change it!!! I don't recommend this place to any one .
I have been living here for two years. The apartment hired new management company several month ago these new people are so busy i have never received return calls or emails even though i requested to reply back. you have to be at the leasing office in order to speak to someone(most of time they are not there and say they will return in 20 min or something). My apartment is not warm, it's so cold if you don't keep the heater on all the time. I am not sure what kind of insulation the builder put but it doesn't seem to be working well. One day I turned on the heater all day because it was so cold the heater never stopped running.. and my bill was crazy that month so I stopped turning on the heater and wear coats and jacket home and sleep and use heated blankets and radiator. Maintanance people are nice :) and friendly. Oh there are ants in the house. I had that ants problem when I moved in. I used all the treatment but didn't work so I had to find the ant holes and sealed it with silicon and it was gone after that. They didn't replace carpet when I moved in I found that out because there was furniture marks on the carpet. And it's hard to cook because the vent hood is now connected to outside. If you see a vent on the stove it's a vent filter attached on the microwave and the filtered air just come out in your place. It's not like a regular vent that is connected to outside. So my smoke detector goes off lots of time. The old greasy filter is there since I moved in and never replaced.
We lived here from March 2014-March 2015. Very quiet and clean apartment community. The office staff was always polite and helpful. When any maintenance requests were needed they were handled in a timely manner. Apartment community is located to many access roads to I-95 and other major roads.