I liked it here until recently when I noticed that I am getting bit every morning and saw my derm only to find out I have bed bugs. I called Management and spoke with Theresa who rudely told me that I have to pay $350-$375 for treatment b/c it's in my lease. I sent an email to Mary Alice Haft, Sr Property Manager on May 6th and she never responded, but has had time to send an email to residents that new carpeting is coming. Shouldn't they be concerned with the bed bugs if it could potentially impact other tenants? I am continuing to take pics of my bites and will document all efforts to reach the property manager. Don't waste your time moving here. I understand every complex has issues, but it's not the issues that stand out. It's how you address them.
I also had most of same problems here for 18 months. Car towed out of the spot I paid for in the middle of the night by the shady towing contractor. Shoddy renovations, including some scary looking electrical work, dishwashers not installed properly, and refrigerators that don't close because they didn't put the cabinets in straight. You pay $2000/month and get treated like a deadbeat by the management office A building manager that never speaks to residents or picks up her phone unless you call her bosses at the parent company first. Leaving the dog areas disgusting Construction that went on forever. They got rid of the concierge company that actually opened the door and helped people and replaced them with security guards that play games on their phones 24/7 and don't even help with the heavy doors when the older residents need it. And last but important: You have to fight with them to get your deposit back, so its a good thing small claims court is right down the street.
I can't wait to move out of this place. I am officially disappointed. I was so excited to live here until I soon realized that every review I read prior to my lease with The Point was true. I always like to give people the benefit of the doubt, but in this case, I wish I had listened. PLEASE BE ADVISED that rent may be cheaper, but they will charge you someway and somehow. If you get locked out of your apartment, they charge you $75.00 lock out fee each time you lock yourself out. When I signed my lease, I provided my car information and was provided an individual spot in the garage. The cost per month is $120.00, ridiculiously expensive. I woke up one Saturday morning to find my car towed due to the hang tag not being visible. I had to cancel my Saturday plans and call for a taxi to take me to the tow lot where I paid an additional $130.00 to get my car out of the tow lot. I paid around $250.00 that month for my car parking due to the towing. Does this even make sense when my car information is specifically designated to that spot? When I asked the apartment complex for a refund since that is MY DESIGNATED SPOT, they just said "we apologize, but we cannot offer you anything since your tag was not visible". Such crap. I feel so cheated in my own home, don't say I didnt warn you.
Panco Management is horrible. The properties was previously managed by another company and the name of the building was known as the GEORGIAN. Office staff really stucks and treats you like you are on public assistance eventhough you pay over $2000 a month. Do not move there.
Nice complex, terrible management! I know it looks nice, and the rents are a bit cheaper than elsewhere in Silver Spring, but I have never had as many problems with a management company as I have with this company, not even close! Notice, that everyone who rated this high, just moved in (or didn't leave a message and probably works there).... Despite paying rent on time, they threatened to kick me out three times for not paying rent. Each time they apologized and told me it was an accounting mistake and would be taken care of....never took care of it! I had to take days off work to get this resolved with them in person as no one seems to ever be around when you call to resolve issues. And, I was not the only person in line to resolve the same issue! To top it off, when I moved out, I got a bill for THOUSANDS of dollars for unpaid rent and other hidden fees! Yep, another few hours off work to get this resolved. Also, I rented a parking spot from them and they assigned another person to the spot as well. Despite it being their mistake, I'm the one left paying for the towing fee because they couldn't keep track of which spaces were reserved and which ones weren't! Plus, they are incredibly rude and unprofessional when you go into the office to resolve issues....no apology, I was treated as an annoyance to them. Do NOT live here, pay the extra 100 a month to live elsewhere...trust me, you will end up paying more here in the long run in lost time and with the forfeit of your deposit anyways!