I would be more comfortable giving the homeless man that holds the door open and asks for change at the CVS on Boylston street the $2000 I would have to give to Ken and Stephanie at New Wave of I continued to work with them. The homeless man provides better service and respect than the brokers at New Wave in every way possible. I have rented throughout my undergrad at Northeastern and recently as a professional. I warn any northeastern students, or any other students in the Fenway area to not rent with New Wave. You are better off working with Alp from Boston Brokerage Group. First off, if I am going to pay someone a good amount of money, I would assume a higher sense of decorum. I have worked with several other realtors before and the lack of professionalism is dumbfounding. My review lacks brevity so if you want to save the time reading, rudeness, and disrespect from New Wave take my advice and work another realty company. I have tried to work with New Wave on 2 separate occasions. I will start with the second time I worked with them, which was this week starting Monday 5/2. I decided to give them the benefit of the doubt from last year when Stephanie reached out to me. My boyfriend and I were looking to move to a bigger 1 BR with more closet space. I meet Stephanie at the New Wave office and she asks me the same questions I experienced the previous year. Then I had to wait for over a half hour until she came back and introduced me to Ken who was the listing manager. Ken gave me this deceptive introduction of how he's been working at the company for 8 years and he wants to make sure that we find a place that we really like and he searched for hours to find the 4 places that I was going to see. He also said he made sure our commutes would be easy after I mentioned that I would prefer living closer to a T stop. Out of the 4 Stephanie showed me, only one was considerable but it did not even come close to the criteria of being near a T stop. The other 3 were awful and not even close to what my preferences were or what Ken described. I can tell that New Wave wants to give a more relaxed atmosphere with the dress code for their employees and meeting with potential tenants on open couches. It felt like a young start up, not a professional realty company. In no offense to Stephanie, because she was very nice, my first impression was that she must still be in undergrad because she was wearing jeans and boots. When we got to her car to drive to the first unit, that was the most awkward car ride I have had. Other realtors I've worked with at least pretended to be interested by asking simple questions of where I work, or where I'm from, etc. Or at least turn the music on to break the long dismal car ride of awkward silences. When we finished looking at the apartments, she called Ken to update him. She told him that I was interested in the 1st unit I saw but I needed to talk to my boyfriend first before we put in an application. Ken started pressuring Stephanie to pressure me into putting an application in because "that unit is being shown a lot and it will be gone soon". When I said I need to talk to boyfriend again, he once again pressured Stephanie to tell me that if I put down the $100 non-refundable application fee that it will hold the apartment for 24 hours while I go talk to my boyfriend. At that point I was infuriated about the way I was being treated. Ken called Stephanie back saying that he had 2 more units to show and asked if I was available the next day. I just said yes and got out of the car as soon as I could so I could shake off the horrendous experience I just had. I have worked with many realtors over the years and I have never been so patronized as a client. They assumed that I was an idiot, even though I told them I have experienced how awful renting in Boston can be for many years.
Me and my girlfriend moved to Boston 1 week ago and got great help from Joel and Mary. The atmosphere at the firm is quite relaxed with many young people working, nevertheless after seeing many realtors I can guarantee that these two brokers made me feel most secure. Sure, they have a bit higher application fee, however, you only pay it once and it is very little in relation to your overall expenses. They were both great communicators who took their time to show all listings available, they were both very informative and very responsive and had in general a good, positive and understanding attitude. I highly recommend both Joel and Mary if you want realtors that know what great customer service is all about.
New Wave Boston Real Estate is an incredibly incompetent company. While they may seem professional and intelligent on the outside, they are true idiots. After calling and emailing and texting multiple agents and leaving voicemails with them and the company itself, nobody got back to me. When someone finally did, it took TWO AND A HALF HOURS for him to show me ONE apartment. The apartment was NOTHING like it was advertised, it was a DUMP. However, being desperate for a new apartment, I applied to rent it. My agent took FOREVER to get me through the process, wasting my time when I had taken time out of MY job to meet with him. I woke up the next day and regretted my choice to apply and asked him at 6 AM to withdraw my application. He told me I would be able to pick up my refund that day. When I went to pick up the refund he did not have it and told me I would have to wait a day for my check to clear so that it went into their account and only then he would be able to refund me. Feel free to work with this company only if you have the patience of a saint and infinite free time.
just lost $1800 for nothing. BE AWARE of this guys!!
I will NEVER use New Wave Realty again. Dealing with the company to set up the lease was miserable, took forever, and ended up being expensive because the New wave agent kept sending us messed up paperwork. We literally almost signed a lease that was for a different apartment than we looked at! I will never go back to New wave Boston Real estate.