Dec 09, 2015
I've lived here for over two years and I've been very happy here. The location is fabulous, you can't get much closer to a metro station and 495. Plus there's a full grocery store (Grosvenor Market), a mini-mart (Meridian Market), and several playgrounds in walking distance. The staff has been pleasant and helpful, the maintenance team is speedy. I have lived in several apartments here (due to growing family) and have especially enjoyed living in the "suites" building (10301 Strathmore Hall St, listed as "301" on their apartment availability page). It is quieter in the "suites" and the trash rooms are always meticulously clean, and it's nice having the indoor elevator, mailboxes, and garage. In both buildings I liked the high ceilings, the open floor plans, and the full-sized washer/dryer in each unit. Also, the workout rooms are nice, the pool is clean, and the grounds are well kept. There biggest downside is that because they allow dogs (and there are lots of dogs) there are also irresponsible dog owners who don't clean up after them, but that happens anywhere there are dogs.
Jan 07, 2016
I just received a phone call stating that we will be charged nearly $500 after my old roommate did not return the keys until 4 days after we vacated the apartment. They are claiming that we had possession of the apartment until that date because the keys weren't turned in. This was extremely upsetting on many levels. First of all, I was the last one to vacate on the day the lease ended, which was 12/5. The apartment was completely empty, and I left my keys with one of the staff members. I assume that someone was in there on that Monday to clean, and if not having they keys was such an issue, I am wondering why we weren't called about it. Also, I vacated the apartment because there were too many issues for an apartment at that price point. First of all, the pipes were so loud in the winter that they woke me up. A friend had commented on the noise, but Avalon was unconcerned. Also, the heat did not work in the bedrooms, likely due to shoddy construction. We even got an email telling us to keep our doors open to let heat circulate. In essence, this place will nickel and dime you and it looks pretty, but it is poorly constructed and I would expect higher quality at that price point.
Jun 24, 2015
I lived here for a year and loved it! 4 stars rather than 5 because the rent increased 11.5% for the second year, which was too much. We could find other similar places nearby with the same or better facilities for much cheaper, for pretty much what we paid before the increase, or less. If the price is right, and you sign the 2 year lease (we did the 1 year lease) I would say go for it, but be ready for that rent spike once your lease is up! The office staff has been very helpful during my stay here. Any problems have been addressed promptly and professionally. They always smile and are pleasant to speak with. Picking up packages can be difficult, because it must be during office hours, plan ahead a little bit and it's fine. I also had the benefit of a kind roommate who didn't mind picking up packages for me. The pool and fitness center are clean, overall I've really enjoyed my stay here and am sad to be leaving. Also, I've never had a problem with maintenance. They've definitely improved since previous reviewers. Every time I've requested maintenance it's been prompt and professional. I've never had to call twice, always resolved same day.
Jul 02, 2014
A nightmare to live here! The staff is incompetent and rude. The property is not well-kept. Maintenance is slow to respond (if they respond) and it often takes numerous calls to resolve an issue. The management office recently had the parking markers re-painted. Instead of notifying the residents properly by posting visible signs, they sent emails which many residents missed resulting in a lot of cars being towed and the residents had to pay for it. Don't waste your money or your time at this nasty place.
Apr 25, 2014
While the premises are beautiful, metro access convenient and apartments spacious, here is why I am leaving Avalon at Grosvenor Station: - on-site management is unresponsive to concerns such as police not having access to the building -------(reason given: if, say 20 key fobs were given to the police department so they could enter buildings, they might lose them, creating a security hazard. Meanwhile, hundreds of residents have them as well as one former resident who was given an extra by the main office without asking any questions or registering it. The police, in the meantime, say they have had to climb over the first floor balconies to knock on doors to enter and settle domestic disputes before)------- - on-site management does not follow through on pledges to take action on items affecting community security (or, for lack of a more professional word, is "flaky"). - These buildings are not amenable to community-forming, and frustrating as they are installed between a highway and residential neighborhoods, with no restaurants, stores, etc. close enough to get to without taking the metro or driving (not counting the small beer/wine/convenience store under the apartment building across the street)... especially vs. complexes both north and south of Avalon with comparable facilities and better pricing - On-site management. I'd just like to emphasize again, I saw these reviews before moving in and assumed management would have changed or improved by then. I have found it still just as bad as the reviews indicated. Timely response to issues and following through are not strong points. - Truthfulness is also not a strong point of management (tip: the basketball court you may see on your brochure is NOT available for residents' use/does not exist here). When a slew of cars were broken into and had things stolen from them in the parking garage in late 2013, the police shared that we were lucky our windows were not broken, as they had been on several other occasions in the past year or two. Management, on the other hand, stated "nothing like this has ever happened before here" and they did not find anything on security footage. The problem with that? Aside from the misrepresentation, there IS no security footage taken on-site (nor, we have begun to suspect, even any cameras), despite signs on the garage gates (which have currently been propped open 24/7 for over a month) saying there are security cameras on site. ------The management's reasoning for not being able to install one camera per floor in the garage? "Cars are moving objects, so we wouldn't be able to videotape anything because the cameras would only be able to be in one place." (not even joking)------ This review is getting long, so here's a summary: Avalon is a good starter location if you're in a pinch to find somewhere convenient to the red line metro. If you want responsive, responsible and honest management, a secure building and a location amenable to meeting new people and living in a community, this is not for you.