A nightmare to live here! The staff is incompetent and rude. The property is not well-kept. Maintenance is slow to respond (if they respond) and it often takes numerous calls to resolve an issue. The management office recently had the parking markers re-painted. Instead of notifying the residents properly by posting visible signs, they sent emails which many residents missed resulting in a lot of cars being towed and the residents had to pay for it. Don't waste your money or your time at this nasty place.
While the premises are beautiful, metro access convenient and apartments spacious, here is why I am leaving Avalon at Grosvenor Station: - on-site management is unresponsive to concerns such as police not having access to the building -------(reason given: if, say 20 key fobs were given to the police department so they could enter buildings, they might lose them, creating a security hazard. Meanwhile, hundreds of residents have them as well as one former resident who was given an extra by the main office without asking any questions or registering it. The police, in the meantime, say they have had to climb over the first floor balconies to knock on doors to enter and settle domestic disputes before)------- - on-site management does not follow through on pledges to take action on items affecting community security (or, for lack of a more professional word, is "flaky"). - These buildings are not amenable to community-forming, and frustrating as they are installed between a highway and residential neighborhoods, with no restaurants, stores, etc. close enough to get to without taking the metro or driving (not counting the small beer/wine/convenience store under the apartment building across the street)... especially vs. complexes both north and south of Avalon with comparable facilities and better pricing - On-site management. I'd just like to emphasize again, I saw these reviews before moving in and assumed management would have changed or improved by then. I have found it still just as bad as the reviews indicated. Timely response to issues and following through are not strong points. - Truthfulness is also not a strong point of management (tip: the basketball court you may see on your brochure is NOT available for residents' use/does not exist here). When a slew of cars were broken into and had things stolen from them in the parking garage in late 2013, the police shared that we were lucky our windows were not broken, as they had been on several other occasions in the past year or two. Management, on the other hand, stated "nothing like this has ever happened before here" and they did not find anything on security footage. The problem with that? Aside from the misrepresentation, there IS no security footage taken on-site (nor, we have begun to suspect, even any cameras), despite signs on the garage gates (which have currently been propped open 24/7 for over a month) saying there are security cameras on site. ------The management's reasoning for not being able to install one camera per floor in the garage? "Cars are moving objects, so we wouldn't be able to videotape anything because the cameras would only be able to be in one place." (not even joking)------ This review is getting long, so here's a summary: Avalon is a good starter location if you're in a pinch to find somewhere convenient to the red line metro. If you want responsive, responsible and honest management, a secure building and a location amenable to meeting new people and living in a community, this is not for you.
I lived here from December 2012 to December 2013. The leasing staff are helpful at first, and make the moving in process very easy. The same cannot be said for the moving out process. There are numerous hidden fees that pop up. The worst part is, they WILL charge you $245 in damage apon move out. A person comes for a pre-inspection and says that it will cost you $245 unless your carpets are cleaned, or you can pay them $245 up front to do it for you. Well, when I moved out, I left the apartment in better condition than when I moved in, and was still charged a damage fee of $245. The less than knowledgeable staff member over the phone, mentioned it was a third party cleaning company who made that evaluation, who also happens to be the same group that they hire to clean the place, what a racket. Also, ask any of the residents who live there, and they will tell you how thin the walls are and how shotty the interior construction quality is. I unfortunately listened to many of my neighbors intimate moments over the course of the year living there. My final advice to anyone looking to move there, unless you are dead set on the location, I SUGGEST YOU LIVE ANYWHERE ELSE, this place is way too expensive for the shotty construction, and poor staff compared to other places near Grosvenor metro. For those of you who are residents and are about to move be sure you document everything in your move out, otherwise you WILL be fleeced.
I was planning on moving in with my girlfriend at the end of the summer. She was a previous tenant for that past year here. Her lease was about to expire but was not ready to move into a larger apartment yet. Members of the leasing office told her on numerous occasions that if she had changed her mind after signing the lease she would be able to upgrade at anytime. This is not the case at all. When it came time for me to move into the area, I went to look at larger apartments in the Avalon community. I was shown apartments that were already leased. This was one of the first problems we had. The apartment we fell in love with already had a tenant completing documents which left a sour taste in our mouth. A second associate at the leasing office tried to sell us on the same floor plan as the previous apartment. That was terrific. Maybe they have recollected themselves and are getting their head on straight. Nope! When we walk back to the leasing office we were informed that the second apartment was just sold earlier today and was not available. After going through multiple apartments with the second associate, we asked again about what paperwork we would need to fill out to transfer the lease within the Avalon apartments to a larger one. At that point, over 3 hours after starting the process, the manager told us that exact day Corporate Management had issued a statement to them that the policy had changed. Now that they had suckered her into signing another lease, she would not be allowed to transfer that lease over to another apartment. She would not only be responsible for her lease, but also for the lease of the new apartment. In the end, we wasted an entire day with the incompetent staff at the leasing office. I would stress to anyone seeking an apartment here to avoid it. They will lie to your face just to get you to sign a lease.
Have lived here for over two years and have really loved the place! The staff is extremely friendly and helpful, it's part of the reason that I have stayed here so long. The maintenance staff are quick to respond and always give you a "Hello!" whenever they see you, plus I've been asked many times, "How's everything in your apartment? Let me know if you need anything." Right next to the Red line and Strathmore Music Hall! Rock Creek Trail is right by and even the Bethesda Trolley Trail only 1/4 mile away. Tons of shopping opportunities with White Flint Mall, all the businesses up and down Wisconsin/Rockville Pike. I live in the Suites building and love the fact that we have our own garage, gym and mail boxes. Have and will continue to recommend to friends! FYI - Comcast is the only cable service available (which I won't give them a dime!), but if you have a good view of the Southern sky then you can always hook up satellite. Also, since you are in the Bethesda area (North Bethesda to be precise), power outages are an issue. The staff is really proactive on trying to help in anyway and even have started going to Pepco offices to voice their and our communities frustrations of why they can't improve the system. But really, those are the only two problems I've encountered.