Semi-luxury apartment complex with varying degrees of 'quality' among their options. I lived here in 2013-2014 and was very happy with the value for the cost. Location is great, walking distance to many things, great location for people who enjoy going on walks in general. Obviously it's not going to be perfect, but the combination of the parking garage, location, and build quality made this feel very worth it as far as "high-end" apartments go.
The cost for location is decent, but keep in mind half the renters are college students and the building is definitely not sound proof. My experience at first was positive, the front desk assistants were nice, recognized me, helped me etc. I would have given the complex a 3 maybe 4. However, it was when Bozzuto took over that everything became terrible. Bozzuto changed payment methods that ended up costing more. The Bozzuto was the most unorganized transformation I have ever experienced. They misplaced payments, put charges on the wrong accounts (the apartment numbers are so similar this happens all the time I was told), and when it came time to move out it took over 5 months for me to get my deposit back and that was a fight. They thought they were entitled to my deposit because I moved out on November 5th and they wanted to charge me for 5 extra days! My lease was until Nov. 11th and I had to print every single payment I made to prove that I had paid from the 11th to 11th because they could not find my records! Oh and with the new change they didn't show up online - SAVE YOUR PAYMENT RECORDS. Then the 30 days it takes to get the refund? Not even close. Four months after I moved out I was still waiting and when I checked up they said they forgot to send it. They also were delayed in replying to my new apartment complex (the new complex wanted proof that I had lived at the Quarters for a year as I stated). I will never live in any complex owned by Bozzuto again.
My Wife and I moved here in early August 2015 and moved out February 1st 2016. This was a terrible experience. The "luxury" apartment complex didn't clean our apartment before we moved in and as such we were ready to say forget about it we aren't moving in (this should have been our first sign). They asked us to give them a try and rectified the situation, we moved on assuming all was well. It was not… We moved in at the same time as two other families moved in on our floor. An older couple that was obviously downsizing after retirement or something along those lines and a younger couple in their middle twenties (like ourselves). Both of these families move out before we did as well breaking their lease as we did to leave early. The hallway has a constant smell of marijuana and the building is always noisy at all hours of the day. The demographic is mainly college age or just starting out 20-30’s which has lead to many problems including the story below. My wife had one of her toes broken by someone riding the "hover board" the future foot. When I notified management they said they would put out signs (which they did not do as the incident happened in December but come February there have been no signs posted). The kicker being they said they had previously seen other people riding these around in the hallways. They had done or said nothing to them this coming from the assistant building manger Carlye. The gate to the “secured” parking garage has been broken for 5 out of the 7 months we have been here. One of the 2 treadmills in the building has also been broken the whole time we have been here. The building was bought out by another company in October after we had been in the building for two months and the quality of the service that was poor already deteriorated even further. If you call the office there is no response 9 times out of 10 and if you leave a message they return your call hours later. We filed a maintenance request to have our kitchen cabinet fixed (that was broken before we even moved in) and never received a response. When I contacted the management about terminating my lease they told me there was a two month worth of rent fee which I was fine with and that I would have to notify them that I was moving out. When I went in to notify them at the beginning of the month (the 5th to be precise) that I would be moving out at the end of the month they let me know that I had to give them 60 days notice and would be charging me 60 days worth of rent on top of my two month penalty and that I would have to pay back their concessions of a free parking space (in the “secured” garage) that had been complementary when I first moved in. When I spoke to the property manager Kenny to complain about not being made aware of the 60 day notice required he said that Caryle was a seasoned employee who knew better than that and would have told me, if I had emails to the contrary he would look at them. When my wife sent the information to Kenny that we had discussed via multiple emails with Carlye the assistant property manager and never been made aware of the 60 day notice policy he ignored them and has not contacted me back. All in all buyer beware, live here at your own risk, but also be aware that this is nowhere close to a luxury apartment. The property manager himself told me that the building was trying to give discounted rates to police officers to get them to move in because of the quality of tenant in the building.
I've been living here at The Quarters almost two years and I wanted to wait until I had lived here for a while before writing a review. Overall, my experience has been enjoyable. We are currently renting on the fourth floor and we live in one of the layout that’s has a little over 1200 sq ft. The apartment is comfortable however my husband and I are slowly starting to outgrow the space. Our BGE every month is under $120 (even less during the summers) and the maintenance guys are very responsive and friendly. I don't know if my personality happens to be likeable, but I've never had any issues with the management/leasing staff. They've recently updated the common area and it is very trendy and modern which happens to be more of my taste anyway. The computer rooms have been updated as well and one of the computers out of the four that are available is a mac. The downside to living here (because there are always downsides) is the residents. I really wish they would refrain from renting to college kids. They run, yell and act like children in the hallways and can be heard inside of the apartments. I am not 100% sure they are behind this, but you will typically notice trash in the garage or not placed in the trash chute and I can only assume that those residents are to blame. No one who works hard to afford the rent here would treat this place that way, nor would they be able to afford this apartment without assistance. I have not had any problems with rodents (more specifically mice) otherwise; my husband and I would have terminated our lease early. The only issues we've had were with ants during the summer of 2014 and that is quickly addressed and we have not had any problems since. I do wish the walls and ceiling was soundproofed more because residents who are heavy footed can be heard all hours of the day and night rather they are inside or outside of the floor above you or on your floor. It gets annoying after a while to say the least. I haven’t had any problems with valet trash, so I cannot complain. I do like the luxury of having someone retrieve your trash from outside your door even though the trash chute is not too far away that I couldn't discard my trash by myself. Over the last 5-6 months, the first alarms were going off in the evenings/early mornings (9pm - 2 am) but thankfully, those instances have stopped. I have been more annoyed at the preparation and execution of the construction across the street because it has been ongoing for the last year. Many times we would have to contend with bright lights shining through the window as well as road construction/drilling that would start at 10pm Sunday -Friday. Luckily now, we only have to deal with the construction guys yelling and working beginning at 6am in the mornings. All in all, I truly enjoy living here. Apartment living can be a toss-up depending on your location, the amenities and your neighbors but overall I am happy to live here. While I do not intend to rent forever, I understand that you have to take the good with the bad until you are ready to buy a home. That being said, if you can deal with the nuisances I listed here, The Quarters may be the next best home for you.
The Quarters advertises itself as a luxury apartment - me'thinks not! My recommendation, as a current resident, is to wait until the apartments across Southerly Rd. are completed and move there. The following are issues that are ongoing or happen weekly: The security gate in the stairwell of the 900 building doesn't work (lets see who reacts first - vandals or management) and hasn't worked in over 5 MONTHS despite repeated emails, phone calls and letters to management. The fire alarms (HOLY CRAP, LOUD) go off weekly in the middle of the night. Cars are towed (with tags) weekly. DO NOT LIVE ON THE FIRST FLOOR - electric bills are over $300 a month for