Transferred from a 1 bdrm to a 2 bdrm 2 bath. The move in date was pushed out 3 times (finally got apt on March 27th after a told March 24th move in date)due to faulty dishwasher installation which left water in the kitchen and dining area on the laminate flooring that was just installed and is now waterlogged and bending. Neither toilet was installed correctly and this resulted in water pushing up in both bathrooms from under the flooring. One was fixed, and the other was left with a de-humidifier going on 7 days now (which will be on my dime with PGE) after being told the part was ordered and it would be installed on March 28th and it is now April 3rd with no resolve. The kitchen and both bathrooms are missing cabinet drawers and doors. Which were also being "installed tomorrow" and it's been 8 days for that now. I have received "communication", but none of it has resulted in any of the issues being resolved as promised. I have been to the office at least the 10 times in the last 14 days and nothing has been done. I have also received 3 different rent quotes and nobody in the office seems to know what I'm supposed to pay for rent this month with prorated fees. To say this has been a disappointment, hassle, let down and pain in the ass would be a gross understatement. I hope these issues are resolved very soon. UPDATE: All above issues were addressed with Manager and are being taken care of.
We just moved here in mid-November 2015. My understanding is that the property was just purchased by new ownership/management in September, so a lot of things are changing. I'd recommend keeping this in mind when reading any older reviews:) We had a great experience working with the leasing office staff when we moved in. The apartment we got was just fully upgraded (vinyl flooring, stainless steel appliances, granite-look counters, etc.) and we really love it. We had to follow up a couple times to get maintenance to come by and fix a few things weren't done with the best workmanship, but it only took a couple days total. The buildings are older, so we can definitely hear a fair amount from our upstairs neighbors. The only other major issue is that in order to park close to your apartment, you will almost definitely need to pay for a carport or garage, as the uncovered free parking is very limited. Choosing an apartment is always tough because it's kind of impossible to know if you're going to like it until you live there for a bit, but for what it's worth, we've been happy here so far!
I moved into my apartment a month ago. Other than a hiccup in getting some cabinet fixers installed (which they compensated me for), the leasing staff and maintenance are excellent and always go out of their way to help you get issues resolved. Their newly remolded apartments are worth the extra money! I truly love my apartment and the surroundings; walking distance to several establishments. I would recommend this place to my friends.
My partner and I moved into the this place in February of 2015. At the time it was under a different management than it is now. They have gone through 2 management changes since we've been there, and the current management is the worst by far. They took over in September of 2015, and STILL do not have their web portal available to pay rent online, which for a tenant, is VERY frustrated. They also continue to blame things on the previous management that was there prior to them. Lastly parking is a NIGHTMARE! There are no assigned parking spots, and all parking spots are fair game. The only way to truly secure a good parking spot is to pay $35/mo for a covered parking spot or $120 for an assigned garage! If they weren't the cheapest place to live, I would have moved already =|
We moved from out of state and needed to find a place to live that was affordable, but didn't look or feel a budget joint. It also needed to be convenient and safe. Sterling Pointe seemed perfect, except for the negative reviews. Still, we took a chance, and it paid off! The complex is under new management. They are a caring, professional team that took care of us during our 3+ month lease. There were some issues that came up along the way, but they were all dealt with promptly. The property manager (Travis) is approachable and takes care of biz. The leasing staff, led by Laura, are well organized and friendly. The maintenance crew (Carlos et al) is responsive and personable. The complex itself is conveniently located — many things are within walking distance, including Starbucks, Public Library, Walgreens, etc. There are bus stops surrounding the outer perimeter. Easy access to major roads. All-in-all it was a great stay, and I recommend potential apartment shoppers check it out.